Call Center Consumer
Cairo, مصر Bachelor's Degree Administration
Job description
about the role
· Answer all incoming and outgoing calls of the Postpaid call center to respond to customers’ requests and achieve customer satisfaction
· Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints
· Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems
· Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries
· Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company products and services.
· Work on achieving own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices
· Use available learning methods and tools to develop own skills
· Use the available tools and systems to document customer requests and to provide the correct information and services
· Update own awareness of all the services and products provided by the company
· Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems
about you
· Bachelor degree from a recognized university
· 0-2 years of experience in the same function
· Undergraduates can apply
skills
· Very good English both spoken and written
· Very good computer skills
additional information
Working conditions: Part time - 4 hours per day (From 8:00 PM Till 12:00 AM)
Days Off: 2 consecutive days, excluding the weekends at the beginning their days off will be within the week days
department
Customer Care
contract
Regular