Implementation Consultant - OPERA Hotel Solutions

Job description

Entry-level implementation professional who analyzes customer needs , configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

0 to 2 years of experience relevant to the role. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Desired profile

Qualifications :

Implementation Consultant – Oracle Hospitality – Hotel Industry- Are you passionate about Hotels? Are you ‘Tech Savvy' and understand how great technology can help the Hotel Industry? Would you like to combine both your passions and help our hoteliers to leverage their technology to the next level?

This is a very exciting Implementation Consultant role in the Oracle Hospitality Consulting department, providing our customers with professional and efficient services to implement our Hotel solutions. This is an ideal role for someone who is passionate about delivering projects successfully to Hotel customers. If you are the kind of person who needs a good challenge, then this role is definitely one for you. You need to be the kind of person who does not need to be micro-managed and you will need plenty of energy to help you navigate through this wonderfully complex and fast-moving world.

The Implementation Consultant's primary purpose is to provide the delivery of our Oracle Hospitality OPERA technology suite to our customers. Working in conjunction with Sales & Presales Representatives, Hotel Consulting Implementation Manager, project management team and other Team Leaders, the Implementation Consultant provides guidance on implementation, configuration and training. You need to be an excellent "People Person" for this!

You will operate under minimal supervision and achieve results through strong subject matter expertise, leadership, collaboration, and teamwork. The ability to communicate effectively with team members and others within the customer organization is a must.

The position includes installation and configuration activities, managers and end-users training, through to the customer live process and post live assistance. These activities are performed either on premises or remotely.

The Implementation Consultant is a key team member for a successful project delivery and works very closely with the Project Manager to keep all project stakeholders informed of progress and challenges with the delivery activities on a regular basis through to successful project completion.

Part of this role taking ownership of the completion and maintenance of all company paperwork in a timely, accurate and efficient manner in line with Oracle guidelines. We expect this person to attend any relevant training course which is set to improve knowledge and expertise on the Oracle Hospitality solutions.

Essential Skills, Education and Work Experience

• 5 years' experience in the Hotel industry is a minimum requirement.

• A strong experience with IT solutions implementation in the Hotel or Hospitality Sector is required.

The position requires to be fluent English and either German or French. Every additional language is a plus as many of the teams involved are spread across the world.

• The position is based in Switzerland – Geneva or Baden, with possible travels in the EMEA and outside of EMEA.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).