Implementation Consultant II

Job description

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

Desired profile

Qualifications :

JOB SUMMARY
An Implementation Consultant – Food & Beverage Systems is specifically responsible for the installation, education and project management for the Oracle Hospitality Food & Beverage solutions and its associated interfaces.

DUTIES & RESPONSIBILITIES:
·  Install and configure the Oracle Hospitality F&B product suite.
·  Train the application software with a demonstrated understanding of current food & beverage management techniques.
·  Impart specific knowledge related to restaurant operating procedures.
·  Be familiar with and adhere to the latest training and installation standards and procedures.
·  Work with the My Oracle Support (MOS) global support system and Support organization on escalating client issues.
·  Work with the customer and the broader Oracle Hospitality F&B team to ensure service level requirements are exceeded.
·  Obtain and retain certification in:
·  Current application version : Necessary SQL and technical skills; Active participation in online education and product training courses; Participate in quality assurance of new product and/or version release software when required.
·  Submit timely and accurate project status and other required reporting via current communication method.

KNOWLEDGE, SKILLS & ABILITIES
Credentials and Experience:
Essential:
·  Previous experience with the Oracle Hospitality Simphony Point-of-Sale or similar F&B Point-of-Sale software products.
·  Hospitality industry experience in a supervisory or management role.
or
·  Tertiary qualification in a Technical or Hospitality Management field
·  Knowledge of manual Food & Beverage procedures.
·  Familiarity with relational database management systems such as Oracle 12c Database Server is preferred.
·  Good working knowledge of TCP/IP networks, PC’s and troubleshooting techniques.

Desirable:
·  Previous experience as a trainer/consultant.
·  MCSE and OCP certifications.

Professional Skills :
·  Analytical problem solving skills.
·  Project Management skills.
·  Strong presentation and interpersonal skills.
·  Superior communication skills, written and verbal.
·  Fluency in Thai and English

Abilities:
·  Ability & credibility to work effectively with the client at all levels of the organization.
·  Proven ability to work unsupervised or as a team member of both the local office team and wider company teams.
·  Creative thinking abilities so experiences and knowledge may be used to create new ideas and think 'outside the box’.
·  A self-starter with initiative, drive and strong desire to succeed.
·  Ability to work under stress.
·  Flexibility with people and time.

SPECIAL REQUIREMENTS
·  Able to work overtime and public holidays as requested.
·  Able to travel extensively and be away from home for extended periods of time.