Description de l'offre
Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.
Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites.
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Typically graduate or equivalent with 0 - 2 year experience.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).
Responsible for providing the first line of on-site field system break-fix support and installations that includes hardware and software. Interfacing with other parts of the organization to complete work according to provided action plans. Provide long or short term site coverage for dedicated customer sites.
Provides a high level of customer satisfaction through the effective delivery of technical support and installations. This will include break-fix tasks, hardware product and software installations, site planning problem escalation and managing installations.
Understands service processes and options.
Able to solve the problems for products where training has been completed and to create action plans to drive further analysis when increased work experience has been gained.
Works primarily at customer sites.
Is using provided tools to do a proper and timely internal reporting.
Needs to be able to travel at short notice - short and long term, within region, potentially globally.Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.