IS/IT Technical Specialist

Job description

POSITION: IS/IT Technical Specialist

COMPANY: Nestlé Purina PetCare Canada
BUSINESS UNIT: PetCare
DEPARTMENT: Information Systems
LOCATION: Mississauga, Ontario
REPORTS TO: Information Systems Manager

About Nestlé Purina PetCare Canada
We are a leader in the pet care industry, whose vision is to be the world's most trusted Company in Enriching the Lives of Pets and the People Who Love Them . We are high performers who thrive among the best and offer a dynamic and collaborative work environment where you can contribute to challenging, satisfying and meaningful work. We are committed to building a team that is committed to pets and their owners. Your Pet, Our Passion®

Position Summary:

Support the Mississauga factory by having in-depth knowledge of the technology including advanced implementation planning, complex configuration, performance tuning, and standards/procedures development. This person defines the operational protocols and ensures adherence to division and local standards for the specified technology. Lastly, they are direct support for those persons working with this technology.

Major Responsibilities:
· PC Administration and help desk support, MSOffice, Passwords, PC reloads, etc.
· IT related hardware knowledge, installation, configuration and troubleshooting
· Maintains procedures for backup and recovery of plant wide systems
· Software maintenance, perform system administration functions for various business applications
· Windows administration (Version 7 and up, Server 2003 and up), implements division-approved operating system security patches and upgrades
· Be part of the defined on call rotation, demanding that in sequential order the employee accepts off hours requests from our 24 hour/day operation
· Support networking infrastructure, Cisco Router/Switch Configuration management, Planning, Wiring, Wireless Access Points, DHCP, DNS.
· Phone Management (Cell Phones and Desk Phones)
· Manage documentation (Disaster Recovery Plan, Knowledgebase, Document Control, Compliance, Inventory, etc)
· Asset Management (Hardware, Software, Expense, Capital, PO's, Asset Management, Licensing Maintenance, Storage/Loaner Management)
· Manage support requests (security access, SAP incidents) by acting as a conduit for end user requests that are destined for 2nd and 3rd tier support groups. Track progress, and communicates results to the end user.
· Data security Administration.
· Supports plant SCADA Node thin client Infrastructure (ACP ThinServer & Thin Clients) and other related common areas with Controls (iFIX and iHistorian, SCIM, Visual Source Safe, AutoSave)
· Administer factory databases including MS SQL Server, and IBM DB2. This involves managing database backups and recovery, scheduled jobs, and custom report generation using MS SQL Reporting Services.
· Deploy and maintain factory floor and administrative applications.
· Administers and develops (as needed) all plant web services – Intranet (SharePoint), Adhoc programs, IIS, Server, Software, Development, Web Security, ASP.Net.
· Performs tier 1 remote support for assigned sister distribution center locations.
· Follows all job related guidelines for personal, product, factory safety and security.

Qualifications:

· Bachelors Degree or College Diploma in Computer Science, Information Systems or an equivalent mix of education and relevant work experience.
· 1-3 years development, database, and systems administration or equivalent experience.
· 1-3 years related experience in client/server operations/hardware maintenance and user support operations.
· Working knowledge of VB.Net and ASP.Net programming languages, MS SQL database systems a necessity.
· Working knowledge of IBM DB2 and MS SharePoint systems an asset.
· Individual must be detail-oriented, methodical, and well organized, with intermediate computer skills.
· Intermediate knowledge of MS Word, Excel and Power point required.
· Willingness to become familiar with multiple Nestlé-developed software applications. SAP experience an asset
· Strong interpersonal and time management skills, excellent prioritization and communication skills.
· The successful candidate is a creative thinker with strong analytical, problem-solving and organization skills. They will be able to work independently and manage with multiple demands.
· Able to anticipate challenges and opportunities with proactive behaviour.
· Highly organized with exceptional attention to detail with strong initiative, customer service focused attributes.
· Excellent prioritization and communication skills.
· Ability to multi-task and thrive in a fast paced environment.
Nestlé Purina PetCare is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé Purina PetCare will work with you in an effort to ensure that you are able to fully participate in the process.

For further insight on our culture, values and principles, please visit http://www.purina.ca/ .