Consumer & Care Center Supervisor

Job description

Main purpose of this position is to provide the nutritional counseling and advises to consumers and answer all consumer inquiries/ requests while gaining valuable corporate experience and using the clinical knowledge.

· Prepare the monthly reports about complaints and consumer activities

· Ensure quality control over consumer call center hotline and prepare the response with right brand tone

· Prepares replies to all questions received from the public (via letter, telephone, e-mail or social media), either based on own knowledge or after consultation with appropriate departments in the Head Office

· Establish and update a list of Consumer Services Key contacts

· Working with digital platforms

· Ensure strict adherence and compliance on all activities undertaken, including those taking place on trade, to the WHO International Code of Marketing of Breast-Milk substitutes and Nestlé Instructions and local country codes.

Required Qualification:

· Bachelor or Master Degree in Nutrition.

· Minimum 2 years of Clinical Experience in Relevant Field

· Having experience in a Call Center / Event management would be advantage.

Skills:

· English Language Proficiency (written and spoken).

· Developed Presentation Skills

· Highly developed communication Skills

· Good Internet & Social Platforms Skills