Reservations Agent

Job description

Key tasks

- Reporting directly to the Reservations Supervisor, the Reservations Agent is directly responsible for handling all in coming inquiries, accepting reservations and the subsequent input into the computer system. On a broader scale the Reservations Agent must work closely with all Front Office and Sales & Marketing personnel, and in particular, Sales & Marketing, providing lead advice and constant 'feedback' concerning both inquiries and firm reservations.
- Responsible to ensure that all information relating to a reservation is keyed correctly into Opera and is of the highest quality, and errors are kept to an absolute minimum. This practice will allow the production of true and correct statistical information, which will in turn enhance the overall Hotel operation.
- To ensure that every booking made by a travel agent contains the relevant travel agent name. This will ensure at all times that, the travel agent receives the correct commission on time, and the Hotel does not at any time forfeit revenue due to overpayment of unnecessary commission amounts.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Sales
Professional experiences 1 to 2 years
Languages essential Thai
English

Essential and optional requirements

- Minimum of 1 to 2 years experience as the position applied.
- Outgoing personality.
- Fluent in Thai and English (both written and spoken)
- Understanding of hotel pricing strategies and room types
- Self-starter and a team player as well
- Ability to multi-task with excellent communication and collaboration skills