Mgr-Event Planning & Banquets

Job description

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.

Desired profile

Qualifications :

JOB SUMMARY

This position is responsible for both event planning and the daily execution of all banquet functions including overall quality, set-up, cleanliness and service. Prepares event documentation and coordinates with Sales, property departments, and clients to ensure consistent, high-level service throughout pre-event, event and post-event phases. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. Monitors the daily performance of the banquet service staff.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years' experience in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related professional area.

OR

• 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 year experience in Food Service Management, Hotel and Restaurant Management, Hospitality, or related professional area.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations (Planning)

• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

• Verifies that events progress seamlessly by following established procedures, collaborating with other employees, and confirming accuracy.

• Promptly greets client during the event phase, executes the event and/or hands-off to the Event Operations team for the execution of details (as appropriate).

• Adheres to all standards, policies, and procedures.

• Verifies billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

• Identifies operational challenges associated with assigned group and determines how to best work with the property staff and customer to solve these challenges and develop alternative solutions.

• Applies knowledge of all laws, as they relate to an event.

• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).

• Participates in customer site inspections and assists with the sales process as necessary.

• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.

• Monitors guest deposits, room blocks, rooming list, cutoff dates, waitlist, overflow accommodations, and rooming requests (as applicable).

• Performs other duties as assigned to meet business needs.

Managing Banquet Services

• Monitors the daily execution of all banquet functions including overall quality, set-up, cleanliness and service.

• Identifies any maintenance issues and schedule appropriate repair or cleaning.

• Provides support to Banquet staff during the planning, set-up and service of each assigned function.

• Meets with clients prior to event to review all special requirements and expectations and provides introduction to the assigned Banquet contact.

• Coordinates with the culinary and stewarding teams to determine function timing, service equipment requirements and menu selections.

• Assists in creating or creates room diagrams for all events including food and beverage service.

• Inventories all equipment and supplies as directed by the Banquet Manager.

• Performs Banquet Management duties in the absence of a Banquet Manager.

Audio Visual Services

• Services all audio visual needs of events.

• Executes the administrative processes associated with event technology operations .

• Ensures equipment is recovered from events and properly secured.

Monitoring Processes and Procedures

• Assists Banquet Management in verifying that all policies and procedures are maintained and enforced.

• Schedules all banquet services employees according to established service guidelines.

• Inspects all banquet events to verify proper set-up according to layout plans and client expectations.

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.