Housekeeping Coordinator

Job description

Key tasks

 Assist in administrative work for Housekeeping operations.
 Responsible for the accurate dissemination of information in coordinating the activities of Housekeeping and Front Office as well as the other departments and guests.
 Maintain proper communication with guests as well as ambassadors in Housekeeping and other departments.
 Coordinate with Housekeeping supervisors and Room Attendants all blocking, rushed rooms and necessary information related to housekeeping operations.
 Establish priorities of work and repairs to be done and constantly follow-up until work is completed.
 Prepare reports for the room attendants and update room statuses in the computer.
 Maintain records on labour costs, overtime, sick leave, ambassador absenteeism, appraisals, inventories, special cleaning, room inspection, Lost & Found items and room assignments.
 Check daily operational reports- Supervisor, Room Attendants and Amenities.
 Ensure that Room Attendants’ cleaning quota, linen count and missing items are accurate.
 Ensure that ambassador rosters are accurate and covers all areas.
 Initiate special cleaning assignments and ensure that they are carried out according to plan.
 Check all rooms blocked for VIP arrival / in-house / long-stay guests.
 Spot check on vacant & occupied rooms. Compile chart to ensure all rooms are checked within a month.
 Assist with the control of guestrooms & public areas supplies.
 Ensure that all equipment & machines issued are returned in good condition.
 To carry out monthly inventory procedures for all housekeeping supplies and equipment.
 Report any irregularities and give suggestions for improvements to the Executive Housekeeper.
 Coordinate monthly meetings for supervisors.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Languages essential English