Offers “Marriott”

Expires soon Marriott

Franchised Assistant Front Office Manager

  • San Francisco (City and County of San Francisco)

Job description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International's franchisees.

Please apply via e-mail at :

Desired profile

Qualifications :

Additional Information: This hotel is owned and operated by an independent franchisee, Affirmed Corporation. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description

At Courtyard Marriott Fishermans Wharf, we're looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service, and who bring a sense of self and fun to all they do. As an Assistant Front Desk Manager, you will be required to:

·  Assist staff with expediting problem payments (e.g., problems processing credit card).
·  Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
·  Process all payment types such as room charges, cash, checks, debit, or credit.
·  Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
·  Block rooms in the computer and identify designated requirements and requests.
·  Contact appropriate individual or department (e.g., valet, Housekeeping) as necessary to resolve guest call, request, or problem.
·  Coordinate with Housekeeping to track readiness of rooms for check-in.
·  Review shift logs/daily memo books and document pertinent information in logbooks.
·  Count bank at the beginning and end of shift.
·  Balance and drop receipts according to accounting specifications.
·  Assist management in training, motivating, and coaching employees.
·  Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
·  Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
·  Deal with all guest complaints, problem solving, disturbances, special requests and other issues that may arise.
·  Supervise Front Desk Staff and assist controlling overtime when necessary.
·  Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information

Job Requirements

Great customer service is the key to success in this management role, thats why we are looking for a Hotel Assistant Front Office Manager who is willing to go above and beyond to lead, encourage, support, and ensure customer and employee satisfaction. It is also important that you have excellent communication, interpersonal and presentation skills as well as the ability to effectively lead, influence, and encourage others.

Additional requirements for the Hotel Office Manager role include:

·  3+ years previous hotel experience
·  Excellent customer service skills
·  Ability to lead and mentor a team
·  Ability to develop solutions to maximize the effectiveness of the department
·  Professional appearance and demeanor
·  To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.

THIS IS PRIMARILY A 2ND SHIFT POSITION SO ALL APPLICANTS MUST BE AVALABILE 3:00PM- 12MIDNIGHT

**Note: This hotel operates seven (7) days a week and twenty- four (24) hours per day. All employees both management and hourly must realize this fact and be willing to hold a flexible schedule that includes: nights, weekends and holidays

This company is an equal opportunity employer.

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