F&B Supervisor

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel, Dubai, United Arab Emirates.

Located at the forefront of Dubai's most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.

Desired profile

Qualifications :

POSITION PURPOSE

To assist and enable employees under your control to consistently achieve product and service delivery standard and ensure a high degree of guest care. To comply with All Day Dining restaurant policies and procedures, ensuring that all services provided achieve the established standards within the agreed budgetary controls.

ESSENTIAL FUNCTIONS

·  Organize and conduct pre-shift and departmental communication meetings for share with the associates all relevant information such as occupancy, menu changes, daily schedule and work assignments;
·  Ensure the tidy and good appearance of him/herself and his/her subordinates;
·  Work closely with the Feast team / Guest Relations / Front Office and other key service departments;
·  Monitor duty schedules for the respective team;
·  Work within the team to prepare all mise-en-place according to 24 hours service requirements;
·  Report any damage or maintenance defects report cleanliness and maintenance issues to the immediate Manager;
·  Personally respond to all complaints and communicate them to the Feast Manager;
·  Excellent knowledge of the All Day Dining menu in order to answer guests' queries;
·  Attend regular training sessions according to Training plan.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

·  Previous experience in 5 star hotel;
·  Must be able to speak, read, write and understand the primary language(s) used in the workplace;
·  Must be able to read and write to facilitate the communication process;
·  Requires good communication skills, both verbal and written;
·  Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary;
·  Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer;
·  Ability to dialogue informally and effectively with all co-workers, in one-on-one or small group settings, through clear articulation of ideas and active listening;
·  Awareness of the importance on non-verbal communications in interaction with others;
·  Knowledge of hotel food and beverage operations;
·  Knowledge of food and alcoholic beverages. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.