Assistant Front Office Manager

Job description

At Aloft Hotels we're wired for next generation travellers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they're not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We're looking for innovative self-expressers who aren't afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.

Desired profile

Qualifications :

About the role:

The Assistant Front Office Manager supports the Front Office Manager in administering front office functions and supervising Talent on a daily basis. This Assistant Manager will direct and work with managers and Talent to carry out procedures ensuring an efficient check in and check out process; and ensure guest and Talent satisfaction while maximising the financial performance of the department. The Assistant Front Office Manager is the "face of Aloft", dedicated to providing the very best of the Aloft vibe in every guest and Talent interaction.

Skills and experience:

·  Minimum 3 years experience in the guest services, front desk, or related professional area in a 4-5 star hospitality environment (of which at least one year is at a supervisory or managerial level).
·  Good English communication skills, both written and spoken
·  Strong interpersonal, organisational and problem-solving skills
·  Passion for delivering energetic customer service and leadership
·  Competent with Word, Excel, PowerPoint
·  Competent with OPERA software or similar (desirable)
·  Approved Manager license (desirable)
·  First aid certificate (desirable)

Essentially you will be a confident self-starter and enjoy working within a sassy team, possess a proactive approach and demonstrate integrity and care for your team and guests. This is not a role for the light-hearted – you must be prepared to dedicate yourself to the development of the hotel and be able to give it your all to ensure its success.

Want to work in a place where energy flows, personalities mingle and opportunities abound? A place where anything can happen?

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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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To search all jobs or learn more about Marriott careers: www.marriott.com/careers Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.