Offers “Liebherr”

Expires soon Liebherr

Technical Advisor, Off Shore Cranes

  • Biggleswade (Bedfordshire)
  • Marketing

Job description

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

A vacancy has arisen within our Maritime Crane department in Biggleswade fortwo Technical Advisors, Off Shore Cranes. These roles, covering the UK and Ireland, contribute to the success of Liebherr – Great Britain Ltd by ensuring effective and efficient advice and support along with excellent administrative, customer service and interpersonal skills whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork.

Your Responsibilities

· Visit site to investigate into technical problems and communicating with customers, factories and LGB accordingly to provide a technically lead solution.
· Assist the Technical Manager with customer complaints in relation to invoice disputes.
· Provides a dedicated support line for customers and uses this to develop outstanding rapport and relationships.
· To circulate information and investigation details via written reports.
· Obtain suitable solutions from Liebherr factories on technical issues and warranty claims.
· Raises warranty orders, sales orders, work orders, purchase requests and invoices both internally and to customers.
· Processing warranty claims and ensures that returned warranty parts are sent back to the relevant factory with correct documentation.
· Supports the hands on element of operations by undertaking out of hours responses as and when required.
· Assists in the managing of service engineers and optimising their utilisation.
· Promote and prepare parts and service quotations.
· Develops an effective working relationship with the after sales team and can support others where required.
· Escalates the appropriate action in relation to broken or damaged company equipment.
· Effectively uses the operating system (BAAN) to be able to manage the following processes; sales orders, warranty orders, purchase orders in addition to checking stock availability and the pricing of spare parts.
· Prepare and submit detailed reports and feedback for every investigation undertaken, including customer reports if required.

Your Profile

The successful candidate will require the following:

· Is able to demonstrate competencies and skills for the role through experience in a similar industry
· Good communicator at all levels
· Flexible approach to work

What we are offering

The opportunity to work with the industry-leading manufacturer, secure and progressive work environment, competitive salary and benefits, training and personal development.

Liebherr-Great Britain Ltd.

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