Operational Key Account Manager

Descripción de la oferta

Operational Key Account Manager

Exchange Pl 10, Jersey City, NJ 07302-3920 USA

Job description

In this highly visible position within the strategic seafreight account management group, the candidate will handle the tactical operational escalation requests and oversight for North America, Canada and Mexico for one of the largest global seafreight customers. This position requires daily engagement with customer needs, global operational & process SOP management, international seafreight & airfreight operations knowledge, global rate and market knowledge, and the ability to develop and analyze large amounts data for business intelligence insights and process improvements. In addition he/she will have a strong entrepreneur spirit in order to work independently to strive for operational improvements in the customer's supply chain. A positive, inclusive attitude and high level of professionalism are essential for this position.

Your tasks and responsibilities

• Day to day escalation management of the national operational teams in USA, Canada and Mexico
• Responsible for service and support of all modes of transportation (air, sea, over-the-road)
• Primary escalation point of contact for client for all issues related to SOP, operational and administrative non-compliance matters
• Maintain updates and follow-up of all operational issues and action trackers
• Co-ordination of the workload to ensure all requests are carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the account manager instructions.
• Proactively initiating corrective actions when required
• Review and implement processes improvements for current and new lanes of business
• Ensure efficient outbound/inbound operations by managing and implementing process improvements along with Operations managers
• Monitor data quality and compliance to SOP
• Create and Maintain SOP updates under the coordination of the Sr. Manager of Strategic Account Support and Global Key Account Manager
• Liase with KN Brokerage team for monitoring, escalation and resolving of open action items
• Create and regularly review reporting of internal DQ and KPI's including, but not limited to: ISF, leadtime and ASN triggering
• Root cause analysis of metrics below minimum requirements with local and regional operations
• Preparation of QBR material/data, as well as attendance at QBR meetings
• Assist in the preparation of Scorecards material, data analysis, coordinating amendments of missing/wrong data as well as attendance at scorecards meetings/calls
• Assure monthly rate updates and coordinate the internal work to answer new customer rate requests
• Build close, strong relationships with the Key Account teams, Kuehne + Nagel operational offices and customer
• Identify areas of business which require improvements i.e.: operational processes, cost control, customer service
• Create, manage and productivity projects to be completed for internal purposes and for the customer.
• Any other ad-hoc duties as required by the Global Account Manager

Your skills and experience

• Candidates should have 5 years of supply chain/freight forwarding experience, ideally in seafreight operations and preferably a minimum of 2 years supervisory experience.
• Knowledge of Kuehne + Nagel in-house systems (KNLogin, CIEL, SaLog, etc.) an advantage
• Leadership and team work capabilities
• SAP Business Objects (BO) knowledge a plus
• High degree of organizational, administrative and communication skills
• Customer focus with proactive attitude
• High level of PC literacy on MS Excel, PowerPoint, Word

Good reasons to join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

Contact

Kuehne + Nagel Inc - New York - Head Office
10 Exchange Place
Jersey City, NJ 07302-3920

About Kuehne + Nagel

With over 79,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com

Learn more >>

kncareers.com

Reference Number: req40769

Kuehne + Nagel Inc. is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, creed, religion, sexual orientation, sex, age, national origin, gender, gender identity, genetic information, uniform service, protected veteran status or disability, or any characteristic protected by federal, state, or local law with respect to employment opportunities.

Perfil buscado

Operational Key Account Manager

Exchange Pl 10, Jersey City, NJ 07302-3920 USA

Job description

In this highly visible position within the strategic seafreight account management group, the candidate will handle the tactical operational escalation requests and oversight for North America, Canada and Mexico for one of the largest global seafreight customers. This position requires daily engagement with customer needs, global operational & process SOP management, international seafreight & airfreight operations knowledge, global rate and market knowledge, and the ability to develop and analyze large amounts data for business intelligence insights and process improvements. In addition he/she will have a strong entrepreneur spirit in order to work independently to strive for operational improvements in the customer's supply chain. A positive, inclusive attitude and high level of professionalism are essential for this position.

Your tasks and responsibilities

• Day to day escalation management of the national operational teams in USA, Canada and Mexico
• Responsible for service and support of all modes of transportation (air, sea, over-the-road)
• Primary escalation point of contact for client for all issues related to SOP, operational and administrative non-compliance matters
• Maintain updates and follow-up of all operational issues and action trackers
• Co-ordination of the workload to ensure all requests are carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the account manager instructions.
• Proactively initiating corrective actions when required
• Review and implement processes improvements for current and new lanes of business
• Ensure efficient outbound/inbound operations by managing and implementing process improvements along with Operations managers
• Monitor data quality and compliance to SOP
• Create and Maintain SOP updates under the coordination of the Sr. Manager of Strategic Account Support and Global Key Account Manager
• Liase with KN Brokerage team for monitoring, escalation and resolving of open action items
• Create and regularly review reporting of internal DQ and KPI's including, but not limited to: ISF, leadtime and ASN triggering
• Root cause analysis of metrics below minimum requirements with local and regional operations
• Preparation of QBR material/data, as well as attendance at QBR meetings
• Assist in the preparation of Scorecards material, data analysis, coordinating amendments of missing/wrong data as well as attendance at scorecards meetings/calls
• Assure monthly rate updates and coordinate the internal work to answer new customer rate requests
• Build close, strong relationships with the Key Account teams, Kuehne + Nagel operational offices and customer
• Identify areas of business which require improvements i.e.: operational processes, cost control, customer service
• Create, manage and productivity projects to be completed for internal purposes and for the customer.
• Any other ad-hoc duties as required by the Global Account Manager



• Candidates should have 5 years of supply chain/freight forwarding experience, ideally in seafreight operations and preferably a minimum of 2 years supervisory experience.
• Knowledge of Kuehne + Nagel in-house systems (KNLogin, CIEL, SaLog, etc.) an advantage
• Leadership and team work capabilities
• SAP Business Objects (BO) knowledge a plus
• High degree of organizational, administrative and communication skills
• Customer focus with proactive attitude
• High level of PC literacy on MS Excel, PowerPoint, Word

Good reasons to join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

Contact

Kuehne + Nagel Inc - New York - Head Office
10 Exchange Place
Jersey City, NJ 07302-3920

About Kuehne + Nagel

With over 79,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com

Learn more >>

kncareers.com

Reference Number: req40769

Kuehne + Nagel Inc. is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, creed, religion, sexual orientation, sex, age, national origin, gender, gender identity, genetic information, uniform service, protected veteran status or disability, or any characteristic protected by federal, state, or local law with respect to employment opportunities.