Offers “Kn Portal”

Expires soon Kn Portal

Information Systems - Superuser (WMS)

  • Mississauga, Canada
  • IT development

Job description

Information Systems - Superuser (WMS) | Canada | req45728

We are looking a Bilingual IS - Superuser (Japanese & English)

YOUR ROLE

The System Super User will provide Systems knowledge and training to Operations for startup of new clients, as well as ongoing support throughout life of operations.

YOUR RESPONSIBILITIES

·  Troubleshoot system issues and work with Customer IT resources to resolve
·  Ensure that proper knowledge transfer is done with internal resources
·  Training and support for local WMS users of client supplied systems (Q-Data & High Jump WMS system)
·  Partner with the Engineering team to create related system processes
·  Monitoring of problem reporting queues
·  Support of customer WMS operational warehouse set up and execution
·  Production and maintenance of training documentation and working instructions for customer system in operations
·  System validation - ensure that processes are aligned with customer requirements
·  Data extraction and report management
·  Participation in continuous improvement initiatives
·  Management of user logins and profiles on client supplied systems (Q-Data & High Jump only)
·  Fluent in both English and Japanese
·  Other duties as assigned from time to time by the Company.

YOUR SKILLS AND EXPERIENCES

Qualifications:

·  3-5 years of experience in a similar position

Knowledge required:

·  Understanding of Logistics processes
·  Computer system administration
·  Proven proficiency in an automated warehouse environment

Education required:

·  College or University degree or equivalent experience required

GOOD REASON TO JOIN

ABOUT KUEHNE + NAGEL

With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.

CONTACT

Georgina Boulineau

Desired profile

Information Systems - Superuser (WMS) | Canada | req45728

We are looking a Bilingual IS - Superuser (Japanese & English)

YOUR ROLE

The System Super User will provide Systems knowledge and training to Operations for startup of new clients, as well as ongoing support throughout life of operations.

YOUR RESPONSIBILITIES

·  Troubleshoot system issues and work with Customer IT resources to resolve
·  Ensure that proper knowledge transfer is done with internal resources
·  Training and support for local WMS users of client supplied systems (Q-Data & High Jump WMS system)
·  Partner with the Engineering team to create related system processes
·  Monitoring of problem reporting queues
·  Support of customer WMS operational warehouse set up and execution
·  Production and maintenance of training documentation and working instructions for customer system in operations
·  System validation - ensure that processes are aligned with customer requirements
·  Data extraction and report management
·  Participation in continuous improvement initiatives
·  Management of user logins and profiles on client supplied systems (Q-Data & High Jump only)
·  Fluent in both English and Japanese
·  Other duties as assigned from time to time by the Company.

YOUR SKILLS AND EXPERIENCES

Qualifications:

·  3-5 years of experience in a similar position

Knowledge required:

·  Understanding of Logistics processes
·  Computer system administration
·  Proven proficiency in an automated warehouse environment

Education required:

·  College or University degree or equivalent experience required

GOOD REASON TO JOIN

ABOUT KUEHNE + NAGEL

With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.

CONTACT

Georgina Boulineau

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