Il y a 37 joursKn Portal

Customer Solutions Support

  • Dublin (Dublin City)
  • Ventes

Description de l'offre

Customer Solutions Support | Ireland | req47230

With a high attention to detail and analytical skills you will support the implementation and use of Kuehne + Nagel customer applications, supporting your colleagues in sales in order to offer the right solutions for our customer's needs.

YOUR ROLE

As a Customer Solutions Support, you will support the use, implementation and administration of Kuehne + Nagel's customer applications. Through accuracy in your work, you will support the successful go live implementation of new customers as well. By supporting and providing training for Kuehne + Nagel colleagues, you will help to secure new business and find new ways of supporting our existing customers. For a confident and analytical person with expertise in freight forwarding and a customer-centric approach we can provide training in the technical aspects of the role.

YOUR RESPONSIBILITIES

·  Implementation and administration of accounts in Kuehne + Nagel customer applications
·  Supporting sales and operations colleagues, and customers with the portfolio of applications
·  Customer set up in Kuehne + Nagel applications to ensure a smooth go live process
·  Understanding the customer's end-to-end business process to create EDI logical mappings
·  Providing training in the use of applications to colleagues and customers
·  Creating standardised as well as tailor-made customer reports
·  Day to day troubleshooting, investigating the root cause and implementing a permanent fix
·  Support sales colleagues to secure business by offering the right solutions for the customer's needs

YOUR SKILLS AND EXPERIENCES

·  An excellent knowledge of freight forwarding processes
·  Proven technical skills in analytics, reporting, EDI, or the use of formulas or coding would be an advantage
·  Analytical and problem solving skills with the ability to identify the root cause and take corrective action
·  Highly motivated and driven to complete tasks with urgency
·  A high attention to detail and precision is a must for this position
·  A confident communicator and presenter with a high level of accuracy in written communication
·  High customer orientation and focus
·  A driving license and willingness to travel are required for the position

GOOD REASON TO JOIN

Kuehne + Nagel Ireland is listed as a ‘Great Place To Work” and that is just what we are. As a market leader if you are looking for an exciting and challenging career in the Logistics Industry we are the company for you.

ABOUT KUEHNE + NAGEL

With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.

CONTACT

James Lock
+49 (0)30 403 637 111

Profil recherché

Customer Solutions Support | Ireland | req47230

With a high attention to detail and analytical skills you will support the implementation and use of Kuehne + Nagel customer applications, supporting your colleagues in sales in order to offer the right solutions for our customer's needs.

YOUR ROLE

As a Customer Solutions Support, you will support the use, implementation and administration of Kuehne + Nagel's customer applications. Through accuracy in your work, you will support the successful go live implementation of new customers as well. By supporting and providing training for Kuehne + Nagel colleagues, you will help to secure new business and find new ways of supporting our existing customers. For a confident and analytical person with expertise in freight forwarding and a customer-centric approach we can provide training in the technical aspects of the role.

YOUR RESPONSIBILITIES

·  Implementation and administration of accounts in Kuehne + Nagel customer applications
·  Supporting sales and operations colleagues, and customers with the portfolio of applications
·  Customer set up in Kuehne + Nagel applications to ensure a smooth go live process
·  Understanding the customer's end-to-end business process to create EDI logical mappings
·  Providing training in the use of applications to colleagues and customers
·  Creating standardised as well as tailor-made customer reports
·  Day to day troubleshooting, investigating the root cause and implementing a permanent fix
·  Support sales colleagues to secure business by offering the right solutions for the customer's needs

YOUR SKILLS AND EXPERIENCES

·  An excellent knowledge of freight forwarding processes
·  Proven technical skills in analytics, reporting, EDI, or the use of formulas or coding would be an advantage
·  Analytical and problem solving skills with the ability to identify the root cause and take corrective action
·  Highly motivated and driven to complete tasks with urgency
·  A high attention to detail and precision is a must for this position
·  A confident communicator and presenter with a high level of accuracy in written communication
·  High customer orientation and focus
·  A driving license and willingness to travel are required for the position

GOOD REASON TO JOIN

Kuehne + Nagel Ireland is listed as a ‘Great Place To Work” and that is just what we are. As a market leader if you are looking for an exciting and challenging career in the Logistics Industry we are the company for you.

ABOUT KUEHNE + NAGEL

With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.

CONTACT

James Lock
+49 (0)30 403 637 111