Customer Service Employee - Overland (m/f)

Job description

We are looking for a new Customer Service Employee to join our team in Luxembourg!

Your Role

The Customer Service acts as centralized interface/ helpdesk between our customers, the Overland department and the suppliers.

Your Responsibilities

·  Interlocutor for all customer requests
·  Treat negative reporting in case of deviations on requested deliveries (delays, difficulties, damages)
·  Complaint handling
·  Organization of specific transports (express, etc.) in accordance with Overland department
·  Repartition of orders to the responsible forwarding pools
·  Track and Tracing for specific clients 
·  Preparation of KPI statistics Creation and maintenance of different statistics
·  Load planning
·  Compliance and realization of the pharma & healthcare standards of all activities in their full entity by considering the relevant GDP requirements and guidelines, customer demands and all internal regulations of the KN Lux organization
·  Compliance with required customer quality standards

Your Skills and Experiences

·  Apprenticeship as a forwarding agent or similar experience
·  High customer orientation
·  Language skills: Fluency in German and English, French will be an asset 
·  Good experience in the Customer Service business
·  Knowledge about transport/logistics processes
·  Able to take responsibility Team Player
·  Ability to fulfill critical tasks on time, keep schedules and deadlines
·  Strong affinity with required customer quality standards

 

Note: Condition for the conclusion of an employment agreement in the above-mentioned role is the provision of an up-to-date (not older than 3 months) certificate of good conduct as per legislation of 23 July 2016.

Good Reasons to Join

Kuehne + Nagel in Luxembourg was founded in 1970 and currently has around 700 employees with over 30 different nationalities. Located at the very heart of Europe, and as such the ideal starting place to travel in Europe, Luxembourg is known by its diversity, amazing nature and beautiful castles. Our head office is located in Contern, an industrial zone in the south-eastern part of Luxembourg (easily reachable by car or public transportation from Luxembourg, Germany, France or Belgium). We offer a position within a strong international environment with a competitive salary and opportunities for further development within the Kuehne + Nagel Group.