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Customer Service Agent Air Export

  • Phoenix (Maricopa)
  • Administration

Job description

Customer Service Agent Air Export

Phoenix, AZ USA

Job description

The Customer Service Representative (CSR) is the primary contact for any customer. The CSR is responsible for intercepting faxed orders, keying orders in to system, conducting follow-up phone calls to requestors. The CSR is responsible for all communication between the various departments within the company and it's customers and, therefore must exercise the highest quality of phone etiquette. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external Distribution Center reporting.

Your tasks and responsibilities

PURPOSE

Processing all documents for shipments in compliance with TSA, US government regulations. Handling shipments from pickup at customer to confirmed departure of last leg for several types of services. Direct communication with customer, overseas offices, airlines and truckers. General responsibilities include billing, rate quotations and generating reports. Some dangerous goods and letter of credit handling.

OBJECTIVES

• Record receipt of documents;
• Schedule workload based on established management priorities;
• Review documents to determine:

1. Admissibility
2. Correct IoR, PoA, bond, Known Shipper Status, Consent to screen status
3. Special tariff treatment
4. Missing documents
5. Ascertain sufficiency of data for declaration and entry;

• Open file(s);
• Contact designated client representative if necessary to:

1. obtain missing documents
2. obtain and document additional information
3. clarify and document ambiguous information;

• Make any necessary photocopies;
• Establish routings and route maps;
• Make cargo bookings (Systematically or via phone);
• Key entry into system;
• Monitor for AES Release;
• Print documents;
• Update tracking statuses;
• Bill file;
• Mail billing to client;
• Insure DQ accuracy and correctness

PROBLEM SOLVING & DECISION MAKING SKILLS

• Resolve issues respective to meeting client requirements for transit times and data input – general customer service inquiries related to tracking & Tracing.
• Resolve billing discrepancies and discrepancies against client SOP's.

Your skills and experience

JOB REQUIREMENTS

Education

• College degree and/or certification a plus

Experience

• The ideal candidate will have 3 – 5 years of experience in freight
forwarding.

• Good knowledge of Incoterms, harmonize Tariff schedule, customs
regulations, and other relevant government requirements/regulations.

KNOWLEDGE & SKILLS

• Microsoft Office Suite

LANGUAGES

• English

OTHER REQUIREMENTS

• Work outside of regular scheduled hours may be necessary

Good reasons to join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

Contact

Kuehne + Nagel Inc - New York - Head Office
10 Exchange Place
Jersey City, NJ 07302-3920

About Kuehne + Nagel

With over 79,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com

Learn more >>

kncareers.com

Reference Number: req43083

Kuehne + Nagel Inc. is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, creed, religion, sexual orientation, sex, age, national origin, gender, gender identity, genetic information, uniform service, protected veteran status or disability, or any characteristic protected by federal, state, or local law with respect to employment opportunities.

Desired profile

Customer Service Agent Air Export

Phoenix, AZ USA

Job description

The Customer Service Representative (CSR) is the primary contact for any customer. The CSR is responsible for intercepting faxed orders, keying orders in to system, conducting follow-up phone calls to requestors. The CSR is responsible for all communication between the various departments within the company and it's customers and, therefore must exercise the highest quality of phone etiquette. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external Distribution Center reporting.

Your tasks and responsibilities

PURPOSE

Processing all documents for shipments in compliance with TSA, US government regulations. Handling shipments from pickup at customer to confirmed departure of last leg for several types of services. Direct communication with customer, overseas offices, airlines and truckers. General responsibilities include billing, rate quotations and generating reports. Some dangerous goods and letter of credit handling.

OBJECTIVES

• Record receipt of documents;
• Schedule workload based on established management priorities;
• Review documents to determine:

1. Admissibility
2. Correct IoR, PoA, bond, Known Shipper Status, Consent to screen status
3. Special tariff treatment
4. Missing documents
5. Ascertain sufficiency of data for declaration and entry;

• Open file(s);
• Contact designated client representative if necessary to:

1. obtain missing documents
2. obtain and document additional information
3. clarify and document ambiguous information;

• Make any necessary photocopies;
• Establish routings and route maps;
• Make cargo bookings (Systematically or via phone);
• Key entry into system;
• Monitor for AES Release;
• Print documents;
• Update tracking statuses;
• Bill file;
• Mail billing to client;
• Insure DQ accuracy and correctness

PROBLEM SOLVING & DECISION MAKING SKILLS

• Resolve issues respective to meeting client requirements for transit times and data input – general customer service inquiries related to tracking & Tracing.
• Resolve billing discrepancies and discrepancies against client SOP's.



JOB REQUIREMENTS

Education

• College degree and/or certification a plus

Experience

• The ideal candidate will have 3 – 5 years of experience in freight
forwarding.

• Good knowledge of Incoterms, harmonize Tariff schedule, customs
regulations, and other relevant government requirements/regulations.

KNOWLEDGE & SKILLS

• Microsoft Office Suite

LANGUAGES

• English

OTHER REQUIREMENTS

• Work outside of regular scheduled hours may be necessary

Good reasons to join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

Contact

Kuehne + Nagel Inc - New York - Head Office
10 Exchange Place
Jersey City, NJ 07302-3920

About Kuehne + Nagel

With over 79,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com

Learn more >>

kncareers.com

Reference Number: req43083

Kuehne + Nagel Inc. is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, creed, religion, sexual orientation, sex, age, national origin, gender, gender identity, genetic information, uniform service, protected veteran status or disability, or any characteristic protected by federal, state, or local law with respect to employment opportunities.

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