Airfreight Customer Service Representative

Job description

Airfreight Customer Service Representative

Job Description

We are currently looking for an Airfreight Customer Service Representative to join our Edmonton, AB office.

Responsibilities
• Respond knowledgeably and courteously to all calls and customer inquiries;
• Manage communication with clients, client's customer for customer service and administration requirements;
• Manage high call and business process volumes;
• Act as front line communicator to our customer's customer;
• Document, investigate and resolve all customer concerns in a timely fashion;
• Drive prompt and professional communication at all times for both internal and external customers;
• Manage track and trace updates, via electronic monitoring and manual updates;
• Coordinate details for client KPI and internal performance reviews;
• Follow call and business processes outlined in work instructions, working in tandem with customer requirements;
• Other duties as assigned from time to time by the company.

Qualifications
• Degree/Diploma in International Business, Transportation, Logistics, or a related field preferred;
• 3+ years' freight forwarding experience in Canada;
• Excellent customer service experience required, additional administrative / data entry experience;
• Excellent communication in English (verbal and written);
• Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines;
• Proven ability to work well both independently and as part of a team required;
• Proficient computer skills required (Microsoft Word and Excel).

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

At this time, we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please. Only those candidates whose experience best meets our requirements will be contacted.

Kuehne + Nagel Ltd. is an Equal Opportunity Employer.

About Kuehne + Nagel

With over 70,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com

Learn more >>

kncareers.com

Reference Number: req47518

Desired profile

Airfreight Customer Service Representative

Job Description

We are currently looking for an Airfreight Customer Service Representative to join our Edmonton, AB office.

Responsibilities
• Respond knowledgeably and courteously to all calls and customer inquiries;
• Manage communication with clients, client's customer for customer service and administration requirements;
• Manage high call and business process volumes;
• Act as front line communicator to our customer's customer;
• Document, investigate and resolve all customer concerns in a timely fashion;
• Drive prompt and professional communication at all times for both internal and external customers;
• Manage track and trace updates, via electronic monitoring and manual updates;
• Coordinate details for client KPI and internal performance reviews;
• Follow call and business processes outlined in work instructions, working in tandem with customer requirements;
• Other duties as assigned from time to time by the company.

Qualifications
• Degree/Diploma in International Business, Transportation, Logistics, or a related field preferred;
• 3+ years' freight forwarding experience in Canada;
• Excellent customer service experience required, additional administrative / data entry experience;
• Excellent communication in English (verbal and written);
• Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines;
• Proven ability to work well both independently and as part of a team required;
• Proficient computer skills required (Microsoft Word and Excel).

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

At this time, we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please. Only those candidates whose experience best meets our requirements will be contacted.

Kuehne + Nagel Ltd. is an Equal Opportunity Employer.

About Kuehne + Nagel

With over 70,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com

Learn more >>

kncareers.com

Reference Number: req47518