Airfreight Aviation Customer Service Implant

Job description

Drive the strategy of KN+Next Gen in Asia Pacific.

Your Role

Responsible for maintain Bangkok Airways account and keep good customer relationship and provide the best service to meet customer requirement.

Your Responsibilities

·  Closely communication with Bangkok Airways staffs to get shipping instruction.
·  Closely cooperate with Airfreight Manager and concerned parties for Airfreight Import/Export shipments arrangement.
·  To handle AOG, Critical or aircraft part shipments as per instruction and deadline.
·  Cooperates with overseas to push aircraft part import shipments or AOG to meet with customer request.
·  Cooperate AOT to verify DG document based on Dangerous goods shipments as per DG regulation.
·  Monitor Airfreight Import/Export shipments until arrival at destination as scheduled and any irregularities on shipments must be informed customer at once and follow up until it was recovery with proper solution.
·  Expand business to related account such as other airline activity business concerned.
·  Follow up and monitor payment with customer in due date without o/s or late.
·  Keep good performance as company representative while being worked at customer office. (Bangkok Airways)
·  Provide good information to customer or to be good assistance to them in any suitable chance.
·  Perform all report concerned.
·  Update customer information and market situation.
·  Participation internal and external training.
·  Full support Airfreight Manager business growth following to company policy.

Your Skills and Experiences

·  Thai Nationality
·  Bachelor’s degree in Business Administration, Logistics or related field.
·  Minimum 3 years’ experience in Airfreight forwarding
·  Minimum 3 years’ experience to operational handling of aerospace export and import shipments.
·  Excellent customer interface experience and problem solving skill
·  Good analytical, interpersonal & communication skills
·  Advanced command in English both oral and written

Good Reasons to Join

Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services. Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits. ","datePosted":"2019-03-07T00:00:00.000Z