Junior Sales Support Specialist
Unbefristeter vertrag Munich (Upper Bavaria) Administration
Job description
Mission
Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion
Working along with the sales team on delivering customer service excellence
Ensuring compliance with sales business policies
Key Responsibilities
· Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
· Managing order flow from order acquisition to order entry in compliance with agreed trade terms
· Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
· Managing backorders ensuring a clean sheet
· Managing goods returns in compliance with agreed trade terms
· Acting as customer's first point of contact in case of commercial, logistics, product claims
· Supporting sales events such as Buying Days, brands/product presentations, customer's onsite trainings, customer's visits, etc. through active participation in both organisational preparation and execution
· Issuing sales/customer-related reporting to the benefit of both sales team and customer
· Implementing and enhancing customer service-related procedures, processes and systems
· Participating to ad hoc sales-related activities and/or projects
Desired profile
Qualifications :
Requirements
· 2+ years of work experience in a B2B customer service environment
· Experience with SAP implementation of advantage
· German native
· Fluent English and French
· Good working knowledge of Office Pack (Excel, Power Point, Word)
· SAP experience will be considered as a plus
Competencies
· Analytic skills
· Team player
· Customer-oriented
· Problem solving
· Negotiation-oriented
· Focus on results
· Self-motivated
· Passion and enthusiasm
· Curiosity and innovation
· Clear and open communication
· Trustworthy