Clientelling Ambassador in Store - München - Kering - Munich - Wizbii

Clientelling Ambassador in Store - München

  • Durch Kering
  • Unbefristeter vertrag
  • Munich (Germany)
  • Handel / Verkauf

Job description

The full-time Clienteling Ambassador acts as a point of reference for the Store Management & regional Clienteling manager for all Clienteling-related activities and goals, from data collection to highly personalized client experience.

1. Support the Store management in strengthening a client-centric culture among the team & ensure the full implementation of the Gucci Clienteling program (70% of the time)
- Coach, train & support each sales associates on the selling floor and through one-to-one sessions: implement & follow a coaching calendar
- Animate & motivate the team through weekly Clienteling morning brief, best practice sharing (internal & external), role plays, clienteling board updates
- Ensure the comprehension of the clienteling KPIs, monitor the performances on a weekly basis and implement action plans to improve them, focusing especially on the data collection/data quality (de-duplication) & the retention of local clients

2. Ensure an efficient implementation of all the clienteling actions plans & initiatives (events, gifting initiatives, OTO campaigns…) defined by the EMEAIR Consumer Management team/RAM/Clienteling managers (20% of the time)
- Training of the teams & dispatch of the client lists to each SA for client outreach
- Follow-up of all actions done by the SAs: tracking on the Clienteling system & impact
- Frequent communication of the results to the store manager & clienteling manager to continue to evaluate opportunities/room for improvement
- Ensure timely participation of the team to training programs (e-learning, soft skills, data collection…)

3. Manage & develop VIG clients through personalized development plans (10% of the time)
- Ensure the efficient use of all clienteling tools: books, catalogues, corporate gifts
- Be the point of reference for the organization of all “Gucci & Me” and Brand experiences
- Design long-term development plan per client for the top 25 local clients
- Assist the store manager in reallocating clients to sales associates
- Audit of CRM cards to ensure data collection quality & enrichment
- Support the regional Clienteling manager in the establishment of partnerships with luxurious hotels (acquisition)

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