BALENCIAGA After Sales Assistant

Job description

Summary
Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the iconic French fashion house defined the concept of modernity and elegance through the mastery of techniques and the use of innovative fabrics.

With the appointment of Demna Gvasalia as artistic director of the collections in 2015, he continues to uphold the vision of Cristóbal Balenciaga through his exquisite techniques, masterful cuts and by constantly pushing boundaries.

Balenciaga offers women’s and men’s ready-to-wear, handbags, shoes, accessories, eyewear and a fragrance for women, subsidiary of Kering.

Job Description

Job Title         :           After Sales Service Assistant (Fixed Term)

Reports To     :           Retail Manager

Division          :           Balenciaga Korea

Location         :           Korea

SUMMARY:  This position is responsible for supervising all post-marketing, customer follow-up, and general business plans to make sure customer are satisfied and that sales improves. This role also involves assisting clients in resolving issues concerning products they purchased or services rendered to them. Main objective usually is to provide high quality customer service and maximize profit through increased patronage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·  Support the after sales service function for Korea
·  Implement after sales service strategy and procedures.
·  Handle before sales quality assurance
·  Support the repair case and follow up with global HQ team
·  Coordinate directly with customers for quotation, confirmation, delivery and status update. Handle customer complaints escalated by stores
·  Liaison with Kering IP office in terms of anti-counterfeits and provide local support
·  Support omnichannel project
·  Handle administrative work related to repair and defective stock/inventory

QUALIFICATIONS

·  Bachelor degree or above in fashion, Business Administration or equivalent
·  Proficient in MS Office
·  Possess good communication and strong analytical skill
·  Well organized, self-motivated as well as a good team player
·  Good command of both spoken and written English

Job Type
Fixed Term (Fixed Term)

Start Date
2019-11-08

Schedule
Full time

Organization
BALENCIAGA KOREA LTD