Regional Admin Specialist

Job description

Position Summary

The Regional Administration Specialist is responsible for the execution of assigned task to support employees, managers and other human resource teams in the Regional Service Center. This person performs applicable Administration activities for the region and countries which includes but are not limited to: employee data changes, mass updates, business structure updates, data quality audits and reviews ; year-end and year round compensation processing and communications; coordination of separation procedures including separation packet creation, arranging exit surveys, final paycheck request and other off-boarding activities; leave of absence request processing, monitoring time off, return to work processing; benefits enrollment support, invoice processing, and researching policy inquiries as required. This person demonstrates customer service orientation and knowledge of Human Resource processes and related systems to perform responsibilities, operating as a liaison with employees, the regional and global HR service center teams, and external vendor as applicable.

Major Duties and Responsibilities


• Work to meet expected service levels and business performance goals by performing day-to-day delivery of Administration services in scope.
• Access enabling technology to complete client inquiries and transactions.
• Fully document all cases in case management application as required.
• Take ownership of all Administration assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.
• Attend to and process customer inquiries and request by applying Administration standard operating procedures and utilizing problem solving skills for resolution.
• Respond to documentation of requests and inquiries / inquiries from customers (prioritizing as appropriate) and execute on the key tasks and activities within Administration in accordance with defined procedures and guidelines. Investigate issue areas and determine methods of mitigation in order to resolve problems within acceptable timeframes, routing or escalating inquiries as appropriate in order to uphold effective and timely resolution while maintaining confidentiality with sensitive employee data.
• Assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of HR Global Services available to them.
• Identify Administration areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Regional Administration Team Lead.
• Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution for knowledge database future reference.
• Manage complex transactions and issues.
• Conducts quality check of peers to ensure accuracy of results, and compliance to process
• Subject matter expert and provide operational support to all transactions and processes
• Responsible for updating DTPs, Job Aids, Forms and Templates and other supporting documents are updated, as needed.
• Responsible in generating regular operational reports and metrics.
• Presentation of operational results on a regular basis.
• Lead implementation of continuous improvement initiatives
• Communicate and interact effectively with customers and team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.
• Interact and interface with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role

Desired profile

Qualifications :

Required Minimum Education : Bachelor's Degree
Required Years of Related Experience : 3-5 years of related experience

Required Knowledge, Skills and Abilities:

• Ability to perform administrative activities
• Excellent customer service skills
• Strong organization skills, attention to detail and follow through to resolve any outstanding issues
• Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance
• Discretion, professionalism, confidentiality and judgment
• Demonstrates customer orientation and customer service skills
• Excellent telephone manner with clear, concise and professional communication skills
• Ability to accurately collect information in order to understand and assess the clients' needs and situation
• Strong attention to detail
• Will be trusted to secure and maintain conf idential inf ormation
• Ability to prioritize workload and provide timely follow-up and resolution
• Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, email, fax, Internet Explorer)
• Proficient in Microsoft Office (Word, Excel, Powerpoint)
• Ability to work effectively in a fast-paced, self-directed team-based environment
• Enthusiastic team player with a strong drive to create a positive work environment



Preferred Knowledge, Skills and Abilities

• HR and/or Payroll Service Center preferred

• Understanding of HR Functional domains (Benefits and Compensation Administration, Leaves and Absence Management, Employee Data Management, Exit Management, Payroll, Recruitment and Onboarding Administration)