Corporate Sector - Cybersecurity - Service Desk

Job description

The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm’s cybersecurity, access management, controls and resiliency teams. The group proactively and strategically  partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group’s number one priority is to enable the business by keeping the firm safe, stable and resilient.

We are looking for multi-disciplined forward-looking technologists like you with diverse backgrounds and experiences including in areas such as cybersecurity, big data, machine learning risk management and controls, compliance and oversight, cloud security.

Working in Cybersecurity takes pure passion for technology, speed, a constant desire to learn, and above all, vigilance in keeping every last asset safe and sound. You’ll be on the front lines of innovation, working with a highly-motivated team laser-focused on analyzing, designing, developing and delivering solutions built to stop adversaries and strengthen our operations. Your research and work will ensure stability, capacity and resiliency of our products and emerging industry trends. Working in tandem with your internal team, as well as technologists and innovators across our global network, your ability to identify threats, provide intelligent analysis and positive actions will stop adversaries and strengthen our data.

This role requires a wide variety of strengths and capabilities, including:
·  BS/BA degree or equivalent experience
·  Knowledge of Cybersecurity organization practices, operations, risk management processes, principles, architectural requirements, engineering and threats and vulnerabilities, including incident response methodologies
·  Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
·  Proficiency in the use of skills tools, staying current with skills, participating in multiple forums
·   Experience with Agile and can work with at least one of the common frameworks is highly desired.
·  Ability to analyze vulnerabilities, threats, designs, procedures and architectural design, producing reports and sharing intelligence

 

The Cybersecurity and Technology Controls (CTC) Service Desk acts as the single point of contact for core global Cybersecurity and Tech Control issues and support.

 

The Service Desk Analyst is an internal employee facing technology support role, with dual responsibilities for both performing risk reviews and execution of exception requests for Cyber and Tech controls, whilst also supporting and answering inquiries raised directly from JPMC teams and individuals across all lines of business and functions. The Service Desk analyst will interact via internal tracking systems, telephone and/or email to provide both resolution of issues and processing of exception requests in a timely manner and in accordance with agreed Service Level Agreements (SLA’s). The role includes, but not limited to:

·  Participation in the day to day operation of the CTC Service Desk team - 24/5 ‘follow the sun’ Customer Support and Service Delivery Model
·  Fostering and promoting a customer first model with on-going focus on customer service
·  Build & maintaining knowledge of the CTC strategy and how it enables business' strategic direction
·  Over time establish an understanding of where to focus development and the ability to create a learning environment
·  Supporting a “shift-left” strategy supporting and partnering the CTC functional teams to implement continuous improvements to FAQs and self-service information points
·  Routinely making risk based decisions that quickly eliminate roadblocks through exception management processes
·  Performing business Pattern analysis
·  Providing technical Problem Resolution
About J.P. Morgan Chase & Co:

J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.1 trillion.  The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its JPMorgan and Chase, and WaMu brands.

“JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer and a member of the UK Government’s Disability Confident Scheme.”