Operations Developer - Service Business Fulfillment (m/f)

Job description

About the job

Operations Developer - Service Business Fulfilment (m/f)
Fulltime based in the Service Office Wallau and/or Distribution Services Dortmund

Service Business Fulfilment is a part of IKEA Distribution Services and is responsible for the steering, co-ordination and development of IKEA services to our customers. This means creating and maintaining sustainable Service set-ups in close cooperation with external business partners as well as internal actors in the IKEA Supply Chain and Retail organization.

Are you ready for the next challenge? Do you want to contribute to the future growth of IKEA through Services? The purpose of the job is to support the stores and service providers to reach excellence in Service Business operations by executing daily operations within defined geographical scope to reach settled and agreed targets for all performance indicators. Actively develop the logistic set-up, together with service providers and IKEA stakeholders, to secure service execution at the right time and with the right quality to achieve the goal of creating only satisfied customers.

Assignment:

• Is responsible for establishing, maintaining and optimizing efficient logistic set up with ESP operations

• Is responsible for execution and follow up agreed/signed contracts in assigned market and monitoring of compliance of working methods

• Is responsible to agree and set service and capacity with service provider in correlation with given forecast

• Is responsible for monitoring and improving the operational performance of service providers in designated market as well as working pro-actively together with relevant stakeholders

• Is responsible for developing service providers according to Supplier Development Process (SDP)

• Trains and advices service providers in working methods and integrated IT solution, together with other stakeholders

• Actively builds networks, encourage clear communication and cooperation with service provider and other IKEA stakeholders in market, sharing goals and ambitions that will support the overall business development

Knowledge & Capabilities:

• University degree in logistics, economics, business administration or relevant working experience

• Good knowledge of functions within Supply Chain and Retail and how they contribute to the process

• Knowledge and experience of meeting and interacting with external partners

• Understanding of customer needs/expectations and experiences

• Experience in developing ways of working and development of service providers and projects

• Have analytics skills and network building abilities

• Knowledge of the IT systems landscape associated with IKEA Transport & Services

• Good presentation and communication skills

• Project management experience

• Fluent German and English is a must

• Leading and deciding

• Supporting and cooperating

• Analysing and Interpreting

• Creating and conceptualising

• Adapting and coping

Motivation:

• The IKEA values reflect personal values, particularly cost-consciousness and simplicity

• Always strives to reach goals with a high level of energy and motivation

• A desire to constantly improve and become better

• Enjoys interacting with many different people and networks from within and outside IKEA and utilizes their contribution to the goal that has been set

• An early adopter in terms of change, who acts as a change-driver

• Willingness to travel within Germany

Additional Information :

The location of this assignment will be in the Service Office Wallau. In this function you will report to the Market Operations Manager Germany - Service Business Fulfilment DS Area Central Europe.

Interested? Great! Please send your CV and motivation letter latest April, 30th 2017 to:

IKEA Distribution Services GmbH & Co.KG
Human Resources DS Central Europe
Monique Ehrich
Ellinghauserstr.213
44359 Dortmund - Germany

or apply directly online via www.ikea.com.

For any further information about the assignment, please contact the recruiting manager Stefanie Becker We are looking forward for receiving your application.

Additional information:
Relocation package can be negotiated individually. Handicapped persons with equal qualification will be preferred.

Job ID

269971BR

Removal Date

29/04/2017