Offers “IKEA”

Expires soon IKEA

1 Business Analyst

  • CDI
  • Antwerpen (Antwerpen)
  • IT development

Job description

Référence

327686BR
Secteur de travail

Finance, Comptabilité & Taxes
A propos du poste

IKEA Customer Contact Center searches:
Business Analyst
Full-time open-ended contract

IKEA is a Swedish Home furnishing company with a unique culture, centred on human values and employee development. IKEA guarantees a broad range of products at a low price,based on a desire to inspire the maximum number of people and give them the opportunity to decorate their home.

The Customer Support Centre is located in Zaventem. The IKEA Customer Support Centre is responsible for all non-face-to-face customer contacts. It creates a rewarding customer experience through deep knowledge of the range, home furnishing and service.
You will report to the Business Navigation and Operations Manager.

Your job
In your role as business analyst, you are responsible to define, develop, implement and manage the financial and operational reporting framework of the Customer Support Centre to support the unit and country business plan in terms of growth, people and customer satisfaction.

You work with a the team of two reporting analysts to ensure high quality in reporting and to deliver to the initiatives and action plan of the teams. We are looking for a high potential who wants to develop and grow along with the business.

 
Specific duties:

·  You participate actively in the creation and implementation of action plans on data analysis throughout IKEA Belgium 
·  Together with two analysts, you secure the functional reporting according to common national and international rules and deadlines
·  You highlight discrepancies between goals and actual results in the unit and identify corrective actions
·  You initiate and/or support benchmark activities between all the different units, on national as well as international level.
·  You lead projects on the performance measurement and support to improve performance of the major KPI’s by being close to operations such as organizing workshop for business improvement, benchmark activities etc.  
·  You provide the national and the different local management teams with reliable navigation information
·  You facilitate the decision making process by providing stakeholders with tools, analysis and/or evaluations of business potentials.
·  You develop better tools to enable more informed decision making within all aspects of IKEA business.
·  You lead and inspire people and develop a spirit of mutual trust, strongly infused with the IKEA culture and respect for the diversity of our customers and our co-workers;
·  You assure good communication within your department and with other departments.

 

 
Your profile

·  You have strong people skills and are able to use your analytical mindset to translate business needs into priorities and follow-up.
·  You have a max. 3 years of experience, linked to analysis or performance management.
·  You are passionate about finding more effective ways of working and to drive the business;
·  You possess good communication skills, verbally as well written, in Dutch/French and English
·  You are a proficient user of MS Office; knowledge of other reporting tools is a plus.  

Établissement

Zaventem
Titre du poste

1 Business Analyst
Pays

Belgique
Temps plein - Temps partiel

Temps plein
Type de poste

Permanent

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