Software Engineer

Job description

IBM Maximo MRO Inventory Optimization Support Team is looking for you to join us as a full-time Support Engineer in the London office at Feltham.

Our clients reach out to us from anywhere in the world when they need help for their IBM Maximo MRO Inventory Optimization. We share insight, analyze problems and manage maintenance activities.

The team takes pride in the success of our clients. We jump on remote session, join conference calls, keep an eye on their systems

This job might be for you if:
Juggling priorities and coordinating workload with your peers comes easy to you and you are patient, level-headed and cool under pressure.
You are motivated and driven and you enjoy solving problems. You think on your feet and volunteer for new challenges without waiting to be asked. You value the work in the team and you like helping people.
You communicate clearly, have fun connecting with our customers via online chat, email or phone calls and you excel when you capture complex aspects in simple words that anyone can understand.

You may also have:

- experience in Customer and Product based support processes and systems
- Knowledge of SQL
- Experience supporting SaaS or cloud based software

We have:
- IBM MRO Inventory Optimization help organizations cut cost and mitigate risks for some of the world's largest energy and resources companies.
- We proudly serve many of the world's leading companies in the oil and gas, mining and utilities industries
- A team culture that reads like ‘one for all and all for one'.
- An open mind for new ideas and methodologies that we call ‘agile'.
- A career platform for you to build on. Job role information: Support IBM end-user customers on IBM Maximo MRO Inventory Optimization (IQ Inventory/ Oniqua)
The Maximo MRO Inventory Optimization Support Team is looking for a customer facing Support Engineer.

This position provides the opportunity to work in a high growth area in the Watson Internet of Things organization. The successful candidate will work with our world class Maximo MRO Inventory Optimization software providing remote debugging and resolution to our clients world-wide, with focus on the regions Europe, Middle East and Africa.

Level 2 support is vital for our IBM clients to use and leverage IBM software to solve their business problems. The team brings problem resolutions closer to the client and works via a common, efficient and streamlined process.

The role provides technical support assistance directly (phone/email) to clients using problem determination and technical analytical skills. Will use technical and negotiations skills in collaboration with other support organizations to prioritize and work problems to resolution.
You will develop, document, and communicate action plans to clients and IBM teams as appropriate.
Look for avenues to recommend/or implement new solutions or improvements to existing technical support tools, procedures, or processes.
Collaborate with other support and development teams to find a solution. Communicate with the client regularly and keep them updated of the status and progress.
Participate in department objectives such as building the knowledge base (writing technical tips and social media contributions), improving serviceability, mentoring team members, and contributing to high customer satisfaction.

Auto req ID

222478BR
Required Education

Associate's Degree/College Diploma
Role ( Job Role )

Software Developer
State / Province

LONDON, CITY OF
Primary job category

Software Development & Support
Company

(8660) IBM United Kingdom Limited
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

Cognitive Apps
Preferred Education

Bachelor's Degree
City / Township / Village

FELTHAM
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

• Databases (SQL Server)
• SQL Scripting
• Tableau
Country/Region

United Kingdom
Preferred Technical and Professional Experience

• Maximo MRO Inventory Optimization skills
• Understanding of Supply chain
• Internet of Things
• Experience supporting SaaS or cloud based software
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

Eligibility to work in the UK
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
Introduction

Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that literally make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use latest software development tools, techniques and approaches and work leading minds in the industry to build solutions you can be proud of.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At IBM Cognitive Applications, we build open applications that unlock the power of data for clients, partners, and developers. Running on top of IBM's unique Hybrid, Multi-cloud and AI infrastructures, these applications work across horizontal domains and bring our technology to life for end users. Cognitive Applications unit includes: Watson Customer Engagement, Watson IoT, Watson Media and Weather, Talent & Collaboration, Digital Growth & Commerce, and IBM Developer teams.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.