Remote Software Technical Support - Linux
Cairo, مصر IT development
Job description
IBM Technical Support Services' (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Cairo, Egypt is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.
IBM's client Software Support Specialists are required to deliver post sales Remote Technical Software Support Services in English
Responsibilities:
· Responding to client queries and providing initial remote technical software support in a timely manner
· Maintaining highest client satisfaction and relationships even in severe and pressurized situations
· Interacting with client and IBM functions consistently until problem solution
· Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business
· Employing IBM's standard support delivery methodologies and tools
· Logging all related activities for each customer query and handling client data securely
· Performing in international software support delivery processes and environments ** This is shift work position. The resource may work in US Time zone shifts
Auto req ID
208459BR
Required Education
Bachelor's Degree
Role ( Job Role )
Remote Technical Support
State / Province
AL QAHIRAH
Primary job category
Product Services
Company
(0040) IBM World Trade Corp - Egypt Branch
Contract type
Regular
Employment Type
Full-Time
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
GTS
Preferred Education
None
City / Township / Village
CAIRO
EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· Bachelor's degree in Computer Science/Engineering or Management of Information Systems
· 2 – 5 years of experience in Remote Technical Support or IT fields
· English Fluency is a must
· Ability to work in US time zone
Country/Region
Egypt
Preferred Technical and Professional Experience
· RHSCSA or above is preferred
· Previous experience in CentOS, MySQL, MariaDB, MongoDB, PostgreSQL, JBOSS Wildfly, Apache httpServer(httpd), Apache Tomcat, Docker, Chef (community version) is a big advantage
Secondary Job Category
Other Product Services
Eligibility Requirements
-
Position Type
Early Professional
Early Professional Track
Track unaligned
New Collar Role
No