Les offres de “IBM”

Il y a 32 joursIBM

Remote Software Technical Support - Linux

  • Cairo, مصر
  • Développement informatique

Description de l'offre

IBM Technical Support Services' (TSS) mission is to become the largest and most successful provider of technical support services in the world. The Client Innovation Center in Cairo, Egypt is building a trans-disciplinary team of network support specialists tasked with supporting our clients in any country worldwide.

IBM's client Software Support Specialists are required to deliver post sales Remote Technical Software Support Services in English

·  Responding to client queries and providing initial remote technical software support in a timely manner
·  Maintaining highest client satisfaction and relationships even in severe and pressurized situations
·  Interacting with client and IBM functions consistently until problem solution
·  Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business
·  Employing IBM's standard support delivery methodologies and tools
·  Logging all related activities for each customer query and handling client data securely
·  Performing in international software support delivery processes and environments ** This is shift work position. The resource may work in US Time zone shifts

Auto req ID

Required Education

Bachelor's Degree
Role ( Job Role )

Remote Technical Support
State / Province

Primary job category

Product Services

(0040) IBM World Trade Corp - Egypt Branch
Contract type

Employment Type

Is this role a commissionable/sales incentive based position?

Travel Required

No Travel
IBM Business Group

Preferred Education

City / Township / Village

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Bachelor's degree in Computer Science/Engineering or Management of Information Systems
·  2 – 5 years of experience in Remote Technical Support or IT fields
·  English Fluency is a must
·  Ability to work in US time zone

Preferred Technical and Professional Experience

·  RHSCSA or above is preferred
·  Previous experience in CentOS, MySQL, MariaDB, MongoDB, PostgreSQL, JBOSS Wildfly, Apache httpServer(httpd), Apache Tomcat, Docker, Chef (community version) is a big advantage
Secondary Job Category

Other Product Services
Eligibility Requirements

Position Type

Early Professional
Early Professional Track

Track unaligned
New Collar Role