24 days agoIBM

Configuration Manager

  • Wrocław (Wrocław)
  • IT development

Job description

Your future made with IBM

Experience new and diverse professional challenges. Take your career further with IBM's Client Innovation Center Wroclaw & Katowice. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. You will have an opportunity to work from the IBM office and remotely from home. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years.

Currently we are looking for candidates for the IT Configuration Manager job position, who will be responsible for e2e of the Configuration Management process.

Main duties:
·  Owning (within operational context) and managing the CMS, including CMDB
·  Verifying all change tasks and service requests assigned to Configuration Team are processed as specified in process documentation.
·  Coordinating day-to-day execution of the process
·  Identifying and implementing changes to the process
·  Communicating new and changed policies
·  Identifying and implementing process improvement
·  Creating, analyzing and distributing process reports
·  Acting as focal for process, communicating with account owners, service providers and management
·  Performing day-to-day process administration
·  Being responsible for evaluating the performance of the process
·  Assisting in the auditing of the process for compliance with documented procedures Additional benefits:
·  Internal and external trainings and certifications
·  Upskilling programs, wide possibilities of skills' development
·  Multisport card
·  Private medical package (Medicover) and insurance package
·  Cinema, ski and mountain trips for IBMers
·  Holiday camps for children
·  Discounts for IBMers (for wide range of services/products)
·  Social Fund benefits
Auto req ID

229533BR
Required Education

Bachelor's Degree
Role ( Job Role )

Service Coordinator
State / Province

DOLNOSLASKIE
Primary job category

Technical Specialist
Company

(1065) IBM Global Services Delivery Centre Polska Sp. z.o.o
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Master's Degree
City / Township / Village

WROCLAW
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Proven communication skills with multiple levels of an organization
·  Strong influencing and relationship management skills
·  Previous experience as a configuration librarian or configuration auditor
Skill-keywords

ITIL, Service Management, Configuration Manager, Service Coordinator
Country/Region

Poland
Preferred Technical and Professional Experience

·  Knowledge in Service Management based on ITIL
·  Basic knowledge in Client's business, environments, operations and tools
·  Basic knowledge in Change, Incident, Problem
·  Knowledge in Service Management and Account Management
·  At least 5 years Business experience, and at least 3 years in IT Services experience
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

n/n
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire