Business Advisor/Delivery Support-Vehicle Fleet Management & MPI Focal

Job description

·  North America (US/Canada) Fleet Management - SME/Individual responsible to implement the overall TSS Service Delivery Leased Fleet Management strategy for North America. The role includes implementation of overall policies, billing, vehicle fleet inventory management, record retention, business operations, etc. SME will also lead and mentor Global Service Office Van Coordinator team based out of Costa Rica team. SME will assists them with all tasks and monitors the team to ensure compliancy and tasks are completed on time. SME will works cross functionally with Service Delivery teams, lease vendors, Vehicle Manufacturers, Project Management, Financial and Legal teams on all tasks related to fleet coordination and management.
·  MPI (Mass Product Inventory) Focal- Focal will support the US TSS National Delivery teams as a SME for MPI as well as leading the India Global MPI team. SME will mentor this team as needed and ensure that the team is making their set objectives as they ensure integrity of our inventory. The MPI process begins with the discovery of a machine inventory record that needs to be updated/corrected and ends with the inventory record being verified and update being processed
Skills Requirements:
Have the ability to use system applications shown under Tools/Applications after training.

Must be able to develop relationships with key personnel in TSS, Service Delivery Field and all cross functional teams & organizations. Must be able to listen to customers' needs and respond with urgency and professionalism to provide quality results that exceed customer expectations.

Clear understanding of Maintenance & Technical Services Infrastructure.
Environment:
Professional knowledge related to incumbent's function/business unit and its processes.
Communication/Negotiation:
Advise other professionals. Effectively utilize group dynamics. Negotiate to define approaches and goals.

Problem Solving:
Recognize complex problems related to functional objectives. Analyze situations and implement solutions, or develop new system elements, procedures or processes. Creativity and judgment applied to developmental work on different projects within the business environment.

Contribution/Leadership:

Provides ongoing technical /operational guidance to lead professional work teams, conducts special projects, or manages department(s) (national or international). Understand department/ functional mission and vision. Defines and decides objectives within specified business concept or project and may have responsibility for tools and assigned resources. Utilizes expertise to directly influence people outside department or function. Sometimes no precedent exists.

Impact on Business/Scope:

Accountable for department results and for activities and/or projects involving multi-functional teams. Regularly participates in overall functional program planning. Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses.

Communications:
Ability to interface with TSS peers, Service Office SSRs, all levels of management and all support personnel from organizations outside of TSS.

Tools/Applications:
·  ITS Mac Database (CSO/BPSO support team)
·  TSS MPI Miss Match Approach Database
·  TSS Region Reports Repository
·  TSS SMART Database
·  Lotus Notes Application
·  Access and completion of required training on the following applications:
·  LEX/MPI
·  AAS (PMINQ, CMCICS,INVREC, INVHIST)
·  CROSS
·  ITS Business Intelligence Website
·  PEW
·  IBM Intranet Website
·  Access and completion of training on the following applications for the AIMS Revenue Opportunity Tool Report:
·  AIMS Revenue Opportunity Tool
·  ITS Mac Database
·  LEX/MPI
·  AAS (PMINQ, CMCICS)
·  Territory Manager II (TM2 or TMAN2)
·  IBMFirst (Lotus Notes Database)

Requirements:
3 Years' Experience – Field Service Delivery , Leadership
General knowledge of Lotus Notes, MS Office (word, excel), SLACK, CISCO WEB conferencing, CROSS, IBM First
High School Diploma or Equivalent

Preferred:
5 Years' Experience – Field Service Delivery, Leadership
Proficient at Lotus Notes, MS Office (word, excel), SLACK, Cisco Web Conferencing, CROSS, IBM First

English: Fluent
Auto req ID

320608BR
Required Education

Bachelor's Degree
Role ( Job Role )

Technical Support Professional
State / Province

JALISCO
Primary job category

Software Development & Support
Company

(0178) IBM Servicios Profesionales, S. de R. L. de C.V.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

GUADALAJARA
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  North America (US/Canada) Fleet Management - SME/Individual responsible to implement the overall TSS Service Delivery Leased Fleet Management strategy for North America. The role includes implementation of overall policies, billing, vehicle fleet inventory management, record retention, business operations, etc.
·  MPI (Mass Product Inventory) Focal- Focal will support the US TSS National Delivery teams as a SME for MPI as well as leading the India Global MPI team. SME will mentor this team as needed and ensure that the team is making their set objectives as they ensure integrity of our inventory.

Country/Region

Mexico
Preferred Technical and Professional Experience

Requirements:
3 Years' Experience – Field Service Delivery , Leadership
General knowledge of Lotus Notes, MS Office (word, excel), SLACK, CISCO WEB conferencing, CROSS, IBM First
High School Diploma or Equivalent

English: Fluent
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

Preferred:
5 Years' Experience – Field Service Delivery, Leadership
Proficient at Lotus Notes, MS Office (word, excel), SLACK, Cisco Web Conferencing, CROSS, IBM First

English: Fluent
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.