Business Advisor/Delivery Support-Procurement SME/RESO Focal

Job description

·  Skills Management - SME/Individual responsible to implement the overall TSS Service Delivery Training strategy for North America. SME will interface with Global Education Organization to ensure that design development is consistent with the overall service training philosophy and priorities. Acts as consultant for local and remote service delivery management for training needs as they create and meet funded travel financial budgets. Exchanges information, expert technology advice and opinions concerning the training strategy/philosophy with multiple levels of executive management include Vice President. Maintains awareness of the assigned training performance and assures all elements of the service delivery process is optimized for lowest cost, and highest service delivery quality and customer satisfaction while meeting required T&W metrics. Responsible for giving work direction to Global Shanghai skills coordinator team to ensure T&W metrics are met and ensuring all students assigned to go away courses have completed required prereqs prior to class. Work with Service Delivery Offices to drive results proactively and identify issues for quick resolutions as they work cross functionally with Global Education team. Assume additional responsibilities as assigned.
(2) RESO Focal - primary focus to reduce real estate costs for Div 48 by transitioning FSLs and site closures where possible. Will work cross functionally with RESO teams as the main focal to identify opportunities whenever possible.
(3) General Procurement SME - Will work closely and lead Global Shanghai TSS General Procurement team for all General procurement request processing supporting US TSS Field Service Delivery Organization. The candidate will direct this team who provides operational support to Service Delivery offices by processing all procurement requests with the exception of MVS Contract Purchase Orders. Process begins with intial requests via email, phone or TSS SMART Log and ends with centralized TSS General Procurement service that meets audit-readiness requirements. It includes procurement requests where an Electronic Check or PO is necessary. Can include TSS telephony and DSL line requests for parts drop locations, RAPID GATE badge requests and Certificate of Insurance requests. Candidate must be proficient with IBM Ariba PO process.

Skills Requirements:
Have the ability to use system applications shown under Tools/Applications after training.

Must be able to develop relationships with key personnel in TSS, Service Delivery Field and all cross functional teams & organizations. Must be able to listen to customers' needs and respond with urgency and professionalism to provide quality results that exceed customer expectations.

Clear understanding of Maintenance & Technical Services Infrastructure.
Environment:
Professional knowledge related to incumbent's function/business unit and its processes.
Communication/Negotiation:
Advise other professionals. Effectively utilize group dynamics. Negotiate to define approaches and goals.

Problem Solving:
Recognize complex problems related to functional objectives. Analyze situations and implement solutions, or develop new system elements, procedures or processes. Creativity and judgment applied to developmental work on different projects within the business environment.

Contribution/Leadership:

Provides ongoing technical /operational guidance to lead professional work teams, conducts special projects, or manages department(s) (national or international). Understand department/ functional mission and vision. Defines and decides objectives within specified business concept or project and may have responsibility for tools and assigned resources. Utilizes expertise to directly influence people outside department or function. Sometimes no precedent exists.

Impact on Business/Scope:

Accountable for department results and for activities and/or projects involving multi-functional teams. Regularly participates in overall functional program planning. Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses.

Communications:
Ability to interface with TSS peers, Service Office SSRs, all levels of management and all support personnel from organizations outside of TSS.

Requirements:

3 Years' Experience – Field Service Delivery , Leadership
General knowledge of Lotus Notes, MS Office (word, excel), SLACK, CISCO WEB conferencing, CROSS, IBM First
High School Diploma or Equivalent

Auto req ID

320601BR
Required Education

Bachelor's Degree
Role ( Job Role )

Technical Support Professional
State / Province

JALISCO
Primary job category

Software Development & Support
Company

(0178) IBM Servicios Profesionales, S. de R. L. de C.V.
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

Guadalajara
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Skills Management - SME/Individual responsible to implement the overall TSS Service Delivery Training strategy for North America. SME will interface with Global Education Organization to ensure that design development is consistent with the overall service training philosophy and priorities. Acts as consultant for local and remote service delivery management for training needs as they create and meet funded travel financial budgets. Exchanges information, expert technology advice and opinions concerning the training strategy/philosophy with multiple levels of executive management include Vice President. Maintains awareness of the assigned training performance and assures all elements of the service delivery process is optimized for lowest cost, and highest service delivery quality and customer satisfaction while meeting required T&W metrics.
Country/Region

Mexico
Preferred Technical and Professional Experience

3 Years' Experience – Field Service Delivery , Leadership
General knowledge of Lotus Notes, MS Office (word, excel), SLACK, CISCO WEB conferencing, CROSS, IBM First
High School Diploma or Equivalent

English: Fluent
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

5 Years' Experience – Field Service Delivery, Leadership
Proficient at Lotus Notes, MS Office (word, excel), SLACK, Cisco Web Conferencing, CROSS, IBM First

English: Fluent
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
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About Business Unit

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