AWS Cloud Operations Architect
Guadalajara (Guadalajara) Bachelor's Degree Architecture / Town planning
Job description
Provides 24/7 technical operations support for cloud based solutions to clients on supported application, DevOps, middleware, security and infrastructure. As a single integrated E2E operation support that includes Level 1.5 remediation across the fleet. Following a standard workflow and incident handing processes, they receive and record incident related information using a variety of tools and process, selects appropriate actions to resolve issues and communicates the solution or action plan to the client. Supports number of tools part of the Integrated toolchain. They use professional knowledge and problem determination / source identification skills to resolve problems involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security and infrastructure issues alike. If unable to resolve, will triage and route the incident to the appropriate level of support. Understand high level cloud application architecture and the ability to do initial analysis on incidents. Provide Application ID management support. Provide cloud elasticity by auto scaling up/down of resources based on the business requirements. Provide DR and manual redundancy fail overs. Provide daily, weekly & monthly integrated service management reports across the solution. Would work on ticketing tool such as ServiceNow, IBM Control Desk & Remedy and automation tools such as Rundeck and IBM Runbook Automation. Should understand the ITIL processes of Incident (including Critical Incident Management), Problem, Change management and Integrated Service Level Management. Should have used monitoring tools such as IBM APM, NewRelic, Runscope and Netcool OmniBus to monitor the client's environment. Technical understanding of IBM Cloud platform (Bluemix PaaS), Container management, Kubernetes node, ICP management, HA infrastructure and load balancers.
Auto req ID
194364BR
Required Education
Bachelor's Degree
Role ( Job Role )
Infrastructure Specialist
State / Province
JALISCO
Primary job category
Technical Specialist
Company
(0389) IBM de Mexico, S. de R.L.
Contract type
Regular
Employment Type
Full-Time
ERBP
Yes
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
GBS
Preferred Education
Bachelor's Degree
City / Township / Village
GUADALAJARA
EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
· At least 6 years' experience as a systems administrator in a systems operations role
· Experience with maintaining operating systems at the command line (shell scripting in Linux environments, cmd or PowerShell in Windows)
· Minimum of two years hands-on experience with the AWS platform
· Professional experience managing/operating production systems on AWS
· Monitoring and auditing systems experience
· Hands on experience with the AWS CLI and SDKs/API tools
· Good grasp of fundamental security concepts with hands on in experience implementing security controls and compliance requirements
· Fluent English
· Strong verbal and written communication skills (content creation such as whitepapers, proof of concepts, patents, etc.). Ability to explain complex technology decisions to both technical and non-technical audiences at all levels in the organization
Skill-keywords
AWS CLI, SDKs/API tools, AWS
Country/Region
Mexico
Preferred Technical and Professional Experience
· Experience in running DevOps Certification Requirements
· AWS Certified SysOps Administrator – Associate (preferred)
· AWS Certified DevOps Engineer – Professional (preferred)
Secondary Job Category
Services Specialist
Eligibility Requirements
N/A
Position Type
Professional
Early Professional Track
Not Applicable - Professional Hire