Advanced Threat Support Engineer - IBM Security

Job description

About IBM

IBM is a global technology and innovation company. It is the largest technology and consulting employer in the world, with presence in 170 countries. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software uniquely distinguishes IBM from other companies in the industry.
Over the past 100 years, a lot has changed at IBM, in this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We like to say, “be essential.” We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation.
Join the next generation of innovators, inventors and entrepreneurs who are changing the very way the world works. We want the brightest minds doing work that inspires, in an environment where growth is encouraged. IBMers get to discover their potential, so they're inspired to create breakthroughs that help our clients succeed. We're building diverse teams with people who want their ideas to matter. Join us — you'll be proud to call yourself an IBMer.

Business Unit Introduction:

IBM Security

IBM Security offers one of the most advanced and integrated portfolios of enterprise security products and services. The portfolio, supported by world renowned IBM X-Force® research, enables organizations to effectively manage risk and defend against emerging threats.
IBM's security portfolio provides solutions to organizations which holistically protect their people, data, applications and infrastructure. IBM operates one of the world's broadest security research, development and delivery organizations, monitors 20 billion security events per day in more than 130 countries, and holds more than 3,000 security patents.

Who you are:

You are required to learn the product as well as its usage in the real-world customer scenarios. You are required to have a proven level of technical knowledge to troubleshoot the problems that may occur in IBM products, operating systems, networks, databases, applications, third party products as well as custom codes.

What you'll do:

·  Be a technical subject matter expert (SME) for our flagship products family of Qradar SIEM
·  Analyze customer problems and service requests and resolve them within agreed service levels
·  Use troubleshooting/ debugging techniques and tools to analyse technical problems.
·  Engage development teams for issues that need a resolution through code fixes.
·  Increase IBM's Self-Help knowledge base, by creating knowledge articles wherever needed.
·  Provide feedback to the development team on product feature enhancements.
·  Provide Test cases to the Test Team.
·  Product related assistance to pre-sales / sales / deployment Teams
·  Create wikis, blogs, tech-notes, technical training's, webcasts for educating customer and business partners
How we'll help you grow:

·  You'll have access to all the technical and management training courses you need to become the expert you want to be.
·  You'll learn directly from expert developers in the field; our team leads love to mentor.
·  You will have the opportunity to work in many different areas to figure
Auto req ID

177744BR
Required Education

Bachelor's Degree
Role ( Job Role )

Software Developer
State / Province

MAHARASHTRA
Primary job category

Software Development & Support
Company

(0063) IBM India Private Limited
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

Security
Preferred Education

None
City / Township / Village

PUNE
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Proven operating systems / system administration knowledge and experience especially for Unix / Linux.
·  Proven OS concepts, OS security, inter-process communication, shell scripting.
Experience with Computer networks and network security, TCP/IP fundamentals, network protocols
·  Experience with virtualization (VMWARE).
·  Proven communication skills & Listening skills.
·  Analytical and problem-solving skills.
·  Ability to work in a team.

Country/Region

India
Preferred Technical and Professional Experience

None
Secondary Job Category

Other Software Development & Support
Eligibility Requirements

None
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

No