Account Technical Representative - SYS.System z
Dubai, الإمارات العربية المتحدة Bachelor's Degree Infra / Networks / Telecom
Job description
They are assigned account-level responsibilities to provide accounts with total account systems support. They act as the primary technical interface to customers for hardware and software technical and operational support with primary skill on Mainframe, and for the delivery of services as required by the customer and as such may be the leader of a team of Technical Availability Representatives. They provide technical assistance and account management advice to less experienced personnel. They plan for, and execute, hardware services activities and assist in software services activities including systems assurance, installation planning, account management, systems-level problem determination, installations, discontinuance, relocation, diagnosis, etc. for IBM and non-IBM systems. They are accountable to ensure a high level of customer satisfaction with Service delivery, technical support and operational services for the customer account(s). When critical situations occur, they are the IBM technical interface to customers and manage the situation until the problem is fixed. They have a thorough understanding of, and are able to articulate, IBM's technical support strategy, particularly as it relates to base and enhanced support. They are responsible for the technical value relationship by providing expertise to protect revenue base and identify new services opportunities.
Auto req ID
205598BR
Required Education
Bachelor's Degree
Role ( Job Role )
Account Technical Representative
State / Province
DUBAI
Primary job category
Product Services
Company
(0143) IBM Middle East FZ-LLC
Contract type
Fixed Term - Long Term
Employment Type
Full-Time
ERBP
Yes
Is this role a commissionable/sales incentive based position?
No
Travel Required
Up to 25% or 2 days a week (home on weekends- based on project requirements)
IBM Business Group
GTS
Preferred Education
None
City / Township / Village
DUBAI
EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
They are assigned account-level responsibilities to provide accounts with total account systems support. They act as the primary technical interface to customers for hardware and software technical and operational support with primary skill on Mainframe, and for the delivery of services as required by the customer and as such may be the leader of a team of Technical Availability Representatives. provide technical assistance and account management advice to less experienced personnel. They plan for, and execute, hardware services activities and assist in software services activities including systems assurance, installation planning, account management, systems-level problem determination, installations, discontinuance, relocation, diagnosis, etc.
Country/Region
UAE
Preferred Technical and Professional Experience
They provide technical assistance and account management advice to less experienced personnel. They plan for, and execute, hardware services activities and assist in software services activities including systems assurance, installation planning, account management, systems-level problem determination, installations, discontinuance, relocation, diagnosis, etc. for IBM and non-IBM systems. They are accountable to ensure a high level of customer satisfaction with Service delivery, technical support and operational services for the customer account(s).
Secondary Job Category
Other Product Services
Eligibility Requirements
None
Position Type
Professional
Early Professional Track
Not Applicable - Professional Hire