Account System Service Representative

Job description

Responsible for IBM zSeries and storage product post sell service

- provide onsite zSeries and storage service for IBM client.
- provide installation services for IBM zSeries/Storage products
- Support to apply microcode upgrade for customers
- Strictly follow the IBM service guideline.
- Cover territory account and win Customer SAT
- Maintain close relationship with customers
Auto req ID

243302BR
Required Education

Bachelor's Degree
Role ( Job Role )

System Services Representative
State / Province

SHANGHAI
Primary job category

Product Services
Company

(0684) IBM (China) Co., Ltd.
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

Up to 10% or 1 day a week
IBM Business Group

GTS
Preferred Education

Master's Degree
City / Township / Village

SHANGHAI
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Expect you :

- Bachelor or above degree, preferably majored in computer science or Engineering
- Excellent communication skills both in Chinese and English
- Good skill in problem determination and solving.
- Strong logical thinking
- Smart in problem analysis and root cause finding
- Experience in products services is preferable.
- Experience in IBM zSeries or Storage is preferable
Country/Region

China
Preferred Technical and Professional Experience

none
Secondary Job Category

Other Product Services
Eligibility Requirements

none
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

No
Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services as required by the client. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.