Offers “IBM”

Expires soon IBM

3542121:HR Contact Center Representative French

  • Quezon City (Eastern Manila District)
  • Bachelor's Degree
  • HR / Training

Job description

This role encompasses HR Generalists and HR Specialists. They handle individual queries through calls and e-mail from all their customers (client employees and managers). Topics include, but are not limited to, Compensation & Benefits, Workforce Management, Skills Learning. The HR Generalists perform 1st level support and receive the queries first through direct calls and e-mails. The HR Specialists perform 2nd level support and handle more difficult, time consuming or special queries. This involves working closely with client HR teams in various countries. The employee prioritizes tasks and chooses the best method.
Auto req ID

193868BR
Required Education

Bachelor's Degree
Role ( Job Role )

HR Contact Center Representative
State / Province

NATIONAL CAPITAL REGION (MANILA)
Primary job category

Human Resources
Company

(0856) IBM Business Services
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

QUEZON CITY
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Excellent communication skills (English & French)
·  Good customer service
·  Provides excellent customer service through answering inbound calls, emails and chat as well as processing requests from customers.
Skill-keywords

Contact Center Representative
French
Country/Region

Philippines
Preferred Technical and Professional Experience

Provides excellent customer service through answering inbound calls, emails and chat as well as processing requests from customers.
Secondary Job Category

Business Outsourcing Delivery - Human Resources
Eligibility Requirements

Provides excellent customer service through answering inbound calls, emails and chat as well as processing requests from customers.
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

No

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