Offers “IBM”

Expires soon IBM

3523180: HR Contact Center Representative French (Nuvali)

  • Santa Rosa de Lima, Guatemala
  • Bachelor's Degree
  • HR / Training

Job description

Role Mission: Provides excellent customer service through answering inbound calls and processing request from customers

Major Job Duties & Detail

· 
Receive inbound calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested.

· 
Educate callers on client processes whenever necessary

· 
Document all calls with regards to caller's inquiries accurately using Call Tracking System.

· 
Provide quality customer service on every call.

· 
Communicate clearly and effectively with participants

· 
Performs other tasks as required.

Interaction with others
Communication with internal and external functional areas as required.

Auto req ID

196277BR
Required Education

Bachelor's Degree
Role ( Job Role )

HR Contact Center Representative
State / Province

LAGUNA
Primary job category

Human Resources
Company

(0856) IBM Business Services
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

SANTA ROSA CITY
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  English and French: Fluent
Skill-keywords

French
Country/Region

Philippines
Preferred Technical and Professional Experience

·  Background/working experience in a BPO company/call center
Secondary Job Category

Business Outsourcing Delivery - Human Resources
Eligibility Requirements

N/A
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

No

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