3495203 - HR Service Administrator (Spanish-speaking)

Job description

The HR Service Administrator has the responsibility for a process administration within a country or across several countries for one or more assigned HR processes. The employee uses judgment in choosing the task/routine

HR Service Administrator-Payroll Processing
Employees in this specialty are knowledgeable in country specific end to end payroll process and activities to provide guidance on standard best practices, to provide support and address issues and escalations, to identify opportunity areas, designs new processes, and implements new/improved solutions to improve results and increase productivity, and to identify risk areas and corresponding mitigating activities for any special handling or deviation to standard process.

HR Service Administrator-Contact Center Query Resolution Processing
Practitioners in this specialty are responsible for receiving calls, emails, or chats and resolving HR-related queries from client employees using specific Contact Center Applications like InContact AdviseHR, Zendesk. The practitioner is responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail, or chat from customers, IBM personnel or business partners. Services provided may include, but are not limited to, the following: general inquiry support, service delivery support, education enrollment assistance, business partner service, data base management. They perform interrelated activities that deliver the primary service provided by the business function. They have knowledge and experience in using a few specialized tools and procedures to address the requester's needs.
Auto req ID

184970BR
Required Education

Bachelor's Degree
Role ( Job Role )

HR Service Administrator
State / Province

NATIONAL CAPITAL REGION (MANILA)
Primary job category

Human Resources
Company

(0856) IBM Business Services
Contract type

Regular
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

QUEZON CITY
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

Payroll background preferred
US payroll background preferred
Spanish language proficiency
Skill-keywords

Good English communication skills
Country/Region

Philippines
Preferred Technical and Professional Experience

Problem Solving:
Use specialized technical knowledge to identify ,evaluate, and resolve various interrelated problems from several sources.
Recommends improvements to established procedures.

Contribution/Leadership:

Responsible for a variety of interrelated processes within well established procedures.

Responsible to set work schedules individually or as a team member.

Process is monitored as required.

Provides technical guidance.
Eligibility Requirements

N
Position Type

Early Professional
Early Professional Track

Industry Early Professional
New Collar Role

No