(2019 Campus Hire) Infrastructure Specialist-Server Product Services
Taipei (Taipei City) Infra / Networks / Telecom
Job description
We are looking for a Support z Server infrastructure specialist that will have the following responsibilities:
- Support user requirement discussion, analysis, design, and documentation with Data Center users of industry.
- Participate implement, testing, deploying, training and maintaining Software tools for IBM mainframe.
- Works effectively and efficiently under time constraints and high pressure environments, ensuring customer satisfaction
- Ensure troubleshooting, problem replication, duplication and diagnostic support
- Extend the area of support from the application to the environment, operating system, database and network
- Handle client's inquiries and resolve client technical issues.
- Providing regular status reports and updates.
Auto req ID
243163BR
Required Education
Bachelor's Degree
Role ( Job Role )
Infrastructure Specialist
State / Province
TAIPEI
Primary job category
Technical Specialist
Company
(0134) IBM Taiwan Corporation
Contract type
Regular
Employment Type
Full-Time
Is this role a commissionable/sales incentive based position?
No
Travel Required
No Travel
IBM Business Group
GTS
Preferred Education
Master's Degree
City / Township / Village
TAIPEI
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise
- Good verbal and written communication skills in English
- Troubleshooting skills and logical thinking
- Ability to work effectively in a dynamic environment
- Very good customer service skills
- Very good problem-solving skills
- Works effectively and efficiently under time constraints and in a high pressure environment
- Ability to work with routine/repetitive task
Country/Region
Taiwan
Preferred Technical and Professional Experience
N/A
Secondary Job Category
Services Specialist
Eligibility Requirements
No experience or under 2-year experience in IT industry.
Position Type
Early Professional
Early Professional Track
No Track
New Collar Role
No
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!