VIP Supervisor (h/f)
Paris (Paris) Hôtellerie - Restauration
Description de l'offre
You will be responsible to provide an excellent and consistent level of service to your customers.
Responsibilities & objectives:
·
Make Guest Experience management a priority for every department
Pre-arrival emails, post-stays emails & courtesy calls for loyalty Program members
· Oversee all VIP arrivals and departures
· Welcome and escort all Elite et VIP members at check-in and check-out
· Collect useful information from other Hyatt properties and action
Coordinate different services to put in place Amenities
· Answer and anticipate guest needs for their stays
· Make or change room assignments according to guests requirements
· Room inspection for Top Tier Elite members and above
· Manage complaints of Loyalty Program Elite members & VIPs
· Presence and networking in the Regency Club
C Create a special and personalized relationship with guests
I Identify regular guests and perform a special service
· Interact everyday of guests stays
Analyze customers feedbacks to improve guest experience and provide strategic direction
Hold a weekly meeting for VIPs with departments managers
· Reports to the VIP Manager
Profil recherché
Qualifications :
Good customer service, communications and interpersonal skills are a must.
Fluent in English
· Excellent communication skills
· Knowledge of all departments
· Organisational skills
· Excellent presentation
· Costumer focused and details oriented
· Fluent English