Sales coordinator - Vietnamese

Job description

· Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.
· In the absence of the Director of Sales/ Sales Manager/ Sales Executive, responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed to the managers concern in a timely manner.
· Follows up sales leads whenever required or assigned by the Sales Managers/ Executives.
· Prepares, compiles and distributes the weekly/ monthly reports in a timely manner.
· Ensures the activities/events log book is being accurately maintained.
· Assists in the compilation of Market Surveys and Competitor Researches report.
· Assists in the distributions of relevant hotel information to clients when required.
· Assists/participates in sales blitz.
· Maintains good relationship with the established clientele and provides all necessary assistance when required.
· Liaises and works closely with the related operation departments ensuring guests needs and expectation are being met.
· Assists the Sales Manager/ Executives to follow up on all matters in the absence of the Sales Manager/ Executives.
· Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
· Maintains a detailed knowledge of hotel facilities, features and services.

Desired profile

Qualifications :

·  Bachelor's degree or diploma in Hospitality or Tourism management.
·  Minimum 2 years work experience hotel operations.
·  Excellent communication and interpersonal skills.