Guest Relations Food & Beverage

Job description

Hospitality management, customer recognition, customer preferences

- Welcome clients in a warm and personalized way

- Explain the concept of the restaurant to new clients

- To take notes of clients' preferences and transmit them to the team

Participation at the operational briefing

- To share information about VIP clients with the restaurant's team

- To give the reservation's list to the team's members

Reservation's management

- Make reservations via phone, e-mail and via La Fourchette

- Verification of booked tables according to customers preferences

Use of software to improve our knowledge on customers

- Management and updates of the clients' data bases on La Fourchette

- Monitoring profiles of Hyatt's clients via Opéra

Desired profile

Qualifications :

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.