Offers “HSBC”

Expires soon HSBC

Tech Programme Management/COO IT

  • Internship
  • Pune (Pune)

Job description



Principal Accountabilities: Key activities and decision making areas

Typical Targets and Measures

Impact on the Business / Function

· Driving sustainable growth. Develop the IT sub-function responsibly, engaging with colleagues across the function including peer Senior Managers and typically 2 levels up the organisation reviewing and driving the sub-function strategy feeding into the overall IT strategy. Leads and facilitates change through effective communication, preparation and implementation with peers across HSBC. Strong impact to support risk and regulation. Lead global joint commerical projects.

· Achieving excellence. Focuses on medium and long term goals even when under pressure or facing uncertainty. Manages expectations, results and impact of agreed outcomes, thinking ahead to identify and overcome potential issues, benefiting from a good network of Senior Managers to collectively identify and mitigate risk.

· Contracts Management – accountable for ensuring that contracts are renewed in a timely manner including approval via cost management processes and sign-offs / stakeholder management

· Management Information – support creation of MI against contract database and third party spend

· Encourages and seeks input from peers to develop more effective and sustainable business outcomes.

· Cost Reduction achievements measured monthly

· Third Party Spend measured against AOP Actuals

· Contract Management MI produced monthly

· 30, 60, 90 day contract renewal planning

· Weekly Cost Management submissions

Customers / Stakeholders

· The role holder will work collaboratively with Senior Managers from other areas in IT to ensure stakeholder and customers' requirements are met.

· Customer/Stakeholder focus. Lead a customer-centred culture, championing activities encouraging outstanding customer advocacy. Proactively seek opportunities to improve business operation in collaboration within assigned function area and Procurement amongst others.

· Strengthening stakeholder relationships. Build trusting relationships to influence decisions and ensure stakeholder advocacy, using organisational knowledge aligned to business goals and strategies.

· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

· Promote the most appropriate sustainable solution even if there are short term additional costs.

· Effectively engages customers, colleagues and stakeholders to build a trust-based relationship and deliver a connected service.

· Adhere to vendor relationship management policies and procedures.

· Measure value-added insight to stakeholders.

· Handles disagreement or objections with stakeholders constructively and confidently.

Leadership & Teamwork

· Lead teams of IC's and managers to deliver IT contract management and commercial awareness solutions and support to technology teams.

· Managing and leading. Gathers all relevant information from a wide range of resources and MI to clarify the issue at hand and to better inform the decision making process. Establishes methods and criteria to observe progress and achieve excellence in all aspects of delivery to meet our customers' requirements. Establishes effective relationships across the business structure/matrix to ensure better engagement and better quality and effectiveness of deployment. Ensure succession planning in place to maintain technical capability of team.

· Collaboration. Builds rapport and mutual understanding to communicate and create opportunities for cross-business and/or international working, encouraging debate and open discussion. Encourages people to build sustainable relationships beyond transactional levels and use empathy and insight to build better understanding of mutual benefits.

· Coaching. Use expertise to develop both high and poor performers and share knowledge by coaching and sponsoring training solutions where appropriate. Analyses patterns and identifies key areas for improvement, specifically towards junior members of the team.

· Responds quickly to changing demands and priorities; takes independent action and ensures changes are implemented effectively.

· Sets standards for excellence; defines and agrees upon performance goals and SMART objectives for accountable area of business.

· Translates the strategy and vision into clear objectives for teams and individuals and effectively adapts their own communication style to optimise effectiveness of engagement.

· Creates and promotes opportunities for networking.

· Demonstrates self-awareness of own strengths and weaknesses, seeking feedback and taking responsibility for their own development.

· Develops, documents and applies coaching plans.

· Demonstrate high standard of professionalism and acts as good role model, promoting HSBCs values and behaviours.

Operational Effectiveness & Control

· Lead team of ICs working with technical teams, procurement and suppliers in advance of renewals and required purchases to optimize volumes, challenge requirements and achieve best price for the organization.
· Managing risk responsibly. Sustain a risk aware culture. Promotes and manages relevant monitoring and reporting requirements within their team. Embeds efficient risk, compliance processes and procedures (FIMs, GSMs etc.) and external regulatory requirements, including the management of Operational Risk and adherence to the Group's standards of ethical behaviour.
· Business case & benefits realisation. Defines and articulates to stakeholders the targeted benefits for a change intervention. Demonstrates effective financial skills to develop a detailed business case, including investments, detailed benefits (financial, non-financial and strategic) and link to overall finances of the business.

· Provide accurate view of 3 rd Party Spend

· 30,60,90 day view of contracts expiring

· Anticipates and identifies legal, regulatory and compliance risk, ensuring appropriate and timely action is taken to mitigate them.

· Implement IT best practice in risk policies and governance frameworks in area of IT contracts management.

· Identifies situations in which the business case may require updating to meet business need.

· Ensure all documentation adheres to Information Classification guidelines.

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)

· Complex stakeholder relationships – role needs to manage upwards, sideways and down the organisation
· Balance between global and regional requirements – vendor support and understand what the domains need

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

· The role is for a senior leader with an in-depth understanding of the IT global operating model
· Expert knowledge required on IT suppliers and contracts including an understanding of technical platforms and IT Vendor Management policy.
· The role is the owner globally for contract and cost knowledge in assigned IT area.
· Must be able to make decisions quickly using judgment based on variable quality information
· High caliber communication and influencing skills - the role requires relationship management, participation and influence in all partnership relationship with senior leaders of other partner functions across IT

Management of Risk (Operational Risk / FIM requirements)

· Abide by FIM requirements in line with all vendor discussions
· Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy.

Observation of Internal Controls (Compliance Policy / FIM requirements)

· Demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget)

· The key dimensions of the job are as follows:
· Current category annual spend – Cash spend of c $1.1bn, expected contractual spend of $600m per annum
· Staffing level – xx FTE and xx Contractors
· Number of direct reports – xx Direct Reports
· Customer base – Assigned IT function Director, COO, ExCo Members, IT COO Cost Management and all internal stakeholders, and Procurement

Desired profile



Qualifications :

Principal Accountabilities: Key activities and decision making areas

Typical Targets and Measures

Impact on the Business / Function

· Driving sustainable growth. Develop the IT sub-function responsibly, engaging with colleagues across the function including peer Senior Managers and typically 2 levels up the organisation reviewing and driving the sub-function strategy feeding into the overall IT strategy. Leads and facilitates change through effective communication, preparation and implementation with peers across HSBC. Strong impact to support risk and regulation. Lead global joint commerical projects.

· Achieving excellence. Focuses on medium and long term goals even when under pressure or facing uncertainty. Manages expectations, results and impact of agreed outcomes, thinking ahead to identify and overcome potential issues, benefiting from a good network of Senior Managers to collectively identify and mitigate risk.

· Contracts Management – accountable for ensuring that contracts are renewed in a timely manner including approval via cost management processes and sign-offs / stakeholder management

· Management Information – support creation of MI against contract database and third party spend

· Encourages and seeks input from peers to develop more effective and sustainable business outcomes.

· Cost Reduction achievements measured monthly

· Third Party Spend measured against AOP Actuals

· Contract Management MI produced monthly

· 30, 60, 90 day contract renewal planning

· Weekly Cost Management submissions

Customers / Stakeholders

· The role holder will work collaboratively with Senior Managers from other areas in IT to ensure stakeholder and customers' requirements are met.

· Customer/Stakeholder focus. Lead a customer-centred culture, championing activities encouraging outstanding customer advocacy. Proactively seek opportunities to improve business operation in collaboration within assigned function area and Procurement amongst others.

· Strengthening stakeholder relationships. Build trusting relationships to influence decisions and ensure stakeholder advocacy, using organisational knowledge aligned to business goals and strategies.

· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

· Promote the most appropriate sustainable solution even if there are short term additional costs.

· Effectively engages customers, colleagues and stakeholders to build a trust-based relationship and deliver a connected service.

· Adhere to vendor relationship management policies and procedures.

· Measure value-added insight to stakeholders.

· Handles disagreement or objections with stakeholders constructively and confidently.

Leadership & Teamwork

· Lead teams of IC's and managers to deliver IT contract management and commercial awareness solutions and support to technology teams.

· Managing and leading. Gathers all relevant information from a wide range of resources and MI to clarify the issue at hand and to better inform the decision making process. Establishes methods and criteria to observe progress and achieve excellence in all aspects of delivery to meet our customers' requirements. Establishes effective relationships across the business structure/matrix to ensure better engagement and better quality and effectiveness of deployment. Ensure succession planning in place to maintain technical capability of team.

· Collaboration. Builds rapport and mutual understanding to communicate and create opportunities for cross-business and/or international working, encouraging debate and open discussion. Encourages people to build sustainable relationships beyond transactional levels and use empathy and insight to build better understanding of mutual benefits.

· Coaching. Use expertise to develop both high and poor performers and share knowledge by coaching and sponsoring training solutions where appropriate. Analyses patterns and identifies key areas for improvement, specifically towards junior members of the team.

· Responds quickly to changing demands and priorities; takes independent action and ensures changes are implemented effectively.

· Sets standards for excellence; defines and agrees upon performance goals and SMART objectives for accountable area of business.

· Translates the strategy and vision into clear objectives for teams and individuals and effectively adapts their own communication style to optimise effectiveness of engagement.

· Creates and promotes opportunities for networking.

· Demonstrates self-awareness of own strengths and weaknesses, seeking feedback and taking responsibility for their own development.

· Develops, documents and applies coaching plans.

· Demonstrate high standard of professionalism and acts as good role model, promoting HSBCs values and behaviours.

Operational Effectiveness & Control

·  Lead team of ICs working with technical teams, procurement and suppliers in advance of renewals and required purchases to optimize volumes, challenge requirements and achieve best price for the organization.
·  Managing risk responsibly. Sustain a risk aware culture. Promotes and manages relevant monitoring and reporting requirements within their team. Embeds efficient risk, compliance processes and procedures (FIMs, GSMs etc.) and external regulatory requirements, including the management of Operational Risk and adherence to the Group's standards of ethical behaviour.
·  Business case & benefits realisation. Defines and articulates to stakeholders the targeted benefits for a change intervention. Demonstrates effective financial skills to develop a detailed business case, including investments, detailed benefits (financial, non-financial and strategic) and link to overall finances of the business.

· Provide accurate view of 3 rd Party Spend

· 30,60,90 day view of contracts expiring

· Anticipates and identifies legal, regulatory and compliance risk, ensuring appropriate and timely action is taken to mitigate them.

· Implement IT best practice in risk policies and governance frameworks in area of IT contracts management.

· Identifies situations in which the business case may require updating to meet business need.

· Ensure all documentation adheres to Information Classification guidelines.

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)

·  Complex stakeholder relationships – role needs to manage upwards, sideways and down the organisation
·  Balance between global and regional requirements – vendor support and understand what the domains need

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

·  The role is for a senior leader with an in-depth understanding of the IT global operating model
·  Expert knowledge required on IT suppliers and contracts including an understanding of technical platforms and IT Vendor Management policy.
·  The role is the owner globally for contract and cost knowledge in assigned IT area.
·  Must be able to make decisions quickly using judgment based on variable quality information
·  High caliber communication and influencing skills - the role requires relationship management, participation and influence in all partnership relationship with senior leaders of other partner functions across IT

Management of Risk (Operational Risk / FIM requirements)

·  Abide by FIM requirements in line with all vendor discussions
·  Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy.

Observation of Internal Controls (Compliance Policy / FIM requirements)

·  Demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget)

·  The key dimensions of the job are as follows:
·  Current category annual spend – Cash spend of c $1.1bn, expected contractual spend of $600m per annum
·  Staffing level – xx FTE and xx Contractors
·  Number of direct reports – xx Direct Reports
·  Customer base – Assigned IT function Director, COO, ExCo Members, IT COO Cost Management and all internal stakeholders, and Procurement

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