Digital Performance Analyst, Data Insight - Retail Banking and Wealth Management

Job description

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Performance Analyst, Data Insight .

Principal responsibilities
· Responsible for undertaking digital channel performance measurement, analysis and reporting across Public Website, Internet Banking, Mobile and Tablet, including future channels and devices, to maximise revenue generation and business growth
· Responsible for supporting the definition, measurement and reporting of digital growth and servicing metrics that will support the dynamics workstreams along with local and regional digital teams
· Create and manage the performance of dashboards, and reports at global, regional and local level, identifying areas of improvement opportunities, trends and making recommendations for stakeholder consideration
· Support new performance analysis activity working with in country and global digital teams, identify current state, undertake gap analysis and requirements gathering, documentation
· Provide reporting, analysis and performance dashboards in a timely and consistent manner to support the Global Digital team, Commercialisation and Platform Dynamics workstream and regional and local stakeholders as required
· Provide support, knowledge and metrics expertise to in country teams sharing best practice

Desired profile

Qualifications :

Requirements
·  Strong analytical skills with proven ability to understand complex data, identify key trends and opportunities, and to deliver recommendations
·  Good working knowledge of Analytics, Web Analytics and Microsoft Office tools such as Webtrends, Google Analytics, Cognos, Excel, PowerPoint, Word and other MI and analysis tools
·  Good awareness of channel, including technical, commercial, market place and customer considerations
·  Commercial focus, ability to identify opportunity to maximize the cost effectiveness and profitability for the business
·  Good decision making skills, with the ability to make clear recommendations based on data and understand the implications
·  Well developed communication skills, both written and verbal, to explain complex data
·  Innovative, the ability to approach things differently or do different things to deliver goals
·  Strong team player, highly collaborative recognizing specialized in a role in a larger programme of work and acknowledging other areas and individuals roles and responsibilities
·  Awareness of the Multi Channel and Digital strategies and regional plans for growth and servicing
·  Respectful of different cultures, working with colleagues from across all regions
·  High levels of resilience and self motivations
You’ll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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