Offers “HSBC”

Expires soon HSBC

Customer Service Representative

  • Brummagem (West Midlands Combined Authority)

Job description



Customer Service Representative, Birmingham £17,785 Starting Salary

Some careers open more doors than others.

At our Birmingham Contact Centre we are focused on creating an engaging working environment, whether you want a career that will take you to the top, or simply in a new exciting direction, HSBC offer opportunities, support and rewards that will take you further. Our Contact Centre is based in the heart of Birmingham just a 5 minute walk from Birmingham New Street Station.

When you join our team in Birmingham, from day one you'll have access to a competitive benefits package, including:

· A discretionary annual bonus
· Bupa healthcare for you and your family worth up to £775
· A market-leading employer pension contribution of up to 17% *
· Life assurance (4x base salary)
· 25 days' holiday, plus 8 public and bank holidays – with the option to purchase up to an additional 5 days
· My Choice – our flexible benefits scheme

At HSBC we're all about exceeding our customer's expectations. Our Customer Service Representatives deliver a superior service to each and every individual who calls our Contact Centre in Birmingham.

We're looking for supportive and enthusiastic people on a full time basis to join our inbound customer service teams. Banking and Contact Centre experience are not essential. What we're really interested in is a genuine passion for going above-and-beyond for our customers – everything else we can teach you!

What will I be doing as a Customer Service Representative?

· Act as first point of contact for John Lewis Financial Services customers
· Listen to customers and ensuring all their needs are correctly interpreted and actioned accordingly.
· Provide excellent service, going above and beyond customer's expectations on every single call.
· Bringing a good sense of fun and humour to the role is essential too!

You will need to be flexible in the hours you work, we operate a rotating shift pattern as our site is open 7am to 11pm, 365 days a year. You will be required to work 35 hours a week.

Desired profile



Qualifications :

What do I need to be successful in this role?

It doesn't matter if you've never worked in a Contact Centre before, we pride ourselves in delivering some of the best training out there. You will have great communication skills and have a willingness to go above and beyond on every single call.

You'll start on a salary of £17,785 and since we're passionate about you and career progression, we will ensure you go through a really thorough induction programme.

At HSBC we're all about exceeding our customer's expectations. Our Customer Service Representatives deliver a superior service to each and every individual who calls our Contact Centre in Birmingham.

You'll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Recruitment Helpdesk :

Email: hsbc.recruitment@hsbc.com

Telephone: +44 2078328500

Make every future a success.
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