Wholesale and compliance Delivery Manager

Job description

Job ID 1025357 Date posted 5/10/2018 Primary Location Erskine, Scotland, United Kingdom Job Category Services Schedule Full time Shift No shift premium (United Kingdom)

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.
Financial Services is uniquely positioned to help customers move to the New Style of IT by providing: - Investment solutions that enhance business flexibility and agility - Investment expertise on a globally consistent basis - The capability and control to scale technology with speed and confidence We help customers build IT investment strategies that support transformation and the ability to deliver on business goals.

Driving innovation and reliability within IT infrastructure doesn’t always mean relying solely on new technology. Our client’s technology requirements, as they move to the New Style of Business, are unique and may necessitate the combined benefits of both new and legacy equipment.
We can help them achieve your goals at any stage of the IT lifecycle without sacrificing time, money, progress, or corporate social responsibilities. Previous generation technology is perfectly suited for a variety of business scenarios:
o Maintenance of legacy applications
o Supporting Business Continuity or Disaster Recovery Plans
o Application testing facilities
o Temporary IT initiatives and operations

Responsibilities:

·  Manages the Wholesales / customer account management team to include all aspects for used equipment sales orders: order validation & processing, production scheduling, credit review, etc.
·  Manages customer master data, activation, compliance, credit line, account receivables and record retention topics as platform service  
·  Hiring, development, retention, motivation and direction of activities to within the permitted limits of the business metrics.
·  Provides clear direction by establishing workflow plan, including analysis, planning, scheduling, communicating, and follow up – initiates teamwork and leadership.
·  Provides support for monthly Ship & Order meeting to drive all incoming status updates to ensure successful outcome.
·  Creation and maintenance of appropriate reports that measure and track performance that all business is current and meeting or exceeding timelines.
·  First contact for audit requests, order and customer data compliance, record retention, e.g. GDPR requirements
·  Mange account receivable corrections, reporting and write-offs
·  Ensure Business controls are adhered to at all times. This includes developing, documenting, and implementing administrative procedures for all Wholesale order administrative activity.
·  Involved with monitoring open RMA aging, customer credits, discrepancies, etc.
·  Works closely and builds strong relationship with Sales, Leasing, Operations, and Product Managers to maximize sales execution and delivery.
·  Work cross functionally with HPEFS- Finance, Operations, and IT to improve processes and identify system enhancement requirements.
·  Helps drive reengineering initiatives to optimize process improvements across organizational and cross-functional teams. 
·  Complete yearly objective plans and job performance plans for colleagues within specified timelines, schedule meetings on quarterly basis to review and discuss.
·  Compliance with HPFS Business Operating Philosophy.
·  Applies expert subject matter knowledge to solve complex issues and recommends appropriate actions.
·  Applies expert subject matter knowledge to solve complex issues and recommends appropriate actions.

Qualifications:

·  Thorough knowledge of procurement and customer order management and related compliance, record retention, EMEA and EU legislations
·  Solid understanding of the purchasing and order management work flows.
·  Strong working knowledge of order management process to support wholesale customer orders
·  Deep understanding of the accounting requirements, credit line management account receivable management and accrual reporting.
·  Excellent working knowledge of Excel, Microsoft Word, ACCESS, etc.
·  Strong working knowledge of purchasing contracts for external customers.
·  Strong time management skills.
·  Excellent communication skills – verbal and written.
·  Ability to motivate team to drive the best TCE.

Experience:

·  Minimum 5 years experience in purchasing/order management
·  2years of supervisory experience with increasing team sizes a plus is preferred
·  Experience in a team environment is preferred.
·  Experience in Outbound orders, as well as, project management is desirable.
·  A record of successful participation and leadership of teams.
·  A good knowledge of the business workings and functions.
·  Experience with business operations, system development, testing methodologies, and implementation of solutions.
·  Strong communication and negotiation skills.
·  Possess creative ability, consulting skills, leadership qualities, credibility, and self-confidence.
·  Prior experience with Inbound/Purchasing/Order management or similar work type.
·  Demonstrated prior experience working with and managing large projects.
·  Proven track record in controlling and maintaining overall team performance. Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.