Remote Deployment Support Engineer

Job description

Remote Deployment Support Engineer

  

Job Description:

   

Job Title :        Remote Deployment Support Engineer

Job Summary : This position will report to the Manager, HPE 3PAR Global Deployment Services and will be responsible for the planning and remote support of scheduled service activities such as 3PAR OS upgrades, Patch Installations, Service Processor Upgrade, etc.

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Roles & Responsibilities :

This individual will be responsible for:

·  The technical planning and remote Deployment support of scheduled remote deployment activities to include:
·  3PAR OS upgrades
·  Patch Installations
·  Service Processor Upgrades
·  Script Installation on 3PAR systems

·  Professional communications with customers and service partners when providing remote support of field activities.
·  Rebooting / servicing a live in productions storage array.
·  Ensuring all field activities are properly logged and documented at the completion of each activity.
·  Interfacing with internal and next level teams on problem definition and escalations as needed.
·  Meticulously following all documented field activity processes and procedures.
·  Interfacing with the service planning team and customers as needed during the field activity planning and scheduling process.
·  Meeting Customer Satisfaction goals.
·  Performing other duties as assigned.

Requirements : The ideal candidate must be fluent in English and possess excellent spoken and written communications skills.  This candidate must have a strong commitment to exceptional customer service; and a high level of dedication, enthusiasm, motivation.   This position requires a general knowledge of

·  Linux systems
·  Enterprise Storage & Storage Area Networks
·  Fiber Channel and Fabric switches

Having a networking, clustering, or database background will be considered a plus for any candidate.  This candidate must be a team player and willing to work scheduled shifts as needed.

  Education :     BS CS/EE is an advantage but a demonstrable track record of success in similar roles is more important than specific education credentials.

Job:
Services

Job Level:
Entry

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.