Administrator ds obsługi klienta / Customer Account Specialist

Job description

Administrator ds obsługi klienta / Customer Account Specialist

  

Job Description:

   

S/he will be responsible for:

Deliver customer experience within the lifecycle processes

·  Service requests of customers through different access channels (email, phone, post, customer portal)
·  Build and maintain strong internal and external customer relationships.
·  Demonstrate understanding of customer infrastructure, processes, and key customer contacts
·  Support Total Customer Experience.

Collection & Delinquency Management

·  Prepare monthly collection strategies and establish action plan to meet/exceed metrics
·  Report progress during AR review meetings and effectively forecast month-end metric results
·  Manage collection balances per Customer
·  Total billed and due
·  Target Open A/R > 30, 60, 90,180 days
·  Ensure Cash Allocation & Suspense management are managed timely and accordingly to policies and procedures
·  Document all collection activities in required applications.

Role requires working with a number of support functions to ensure that customer returns requests are satisfactorily fulfilled; e.g.

·  Providing excellent customer service to responding, tracking and resolving customer inquiries
·  Managing workload in line with defined operational metrics including turnaround times, revenue and customer loyalty targets
·  Delivering accurate collection and returns forecasts to management
·  Delivering other tasks as deemed appropriate by management
·  First level university degree with recommended focus in business or finance.
·  Typically 2-4 years of experience.
·  Languages: excellent English and Spanish required.
·  Data analysis, Excel, reporting skills a must. Role requires significant reconciliation / data analysis activity
·  Ability to track and complete highly complex transactions
·  Ability to multi-task and work effectively under pressure of time
·  Strong communication and negotiation skills, customer focus
·  Experience in a customer service role will be an asset
·  Leasing background preferred but not required

Job:
Services

Job Level:
Entry

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.