Nouveau Hilton Worldwide

Guest Reservation Agent (m/w/d)

  • Frankfurt am Main (Regierungsbezirk Darmstadt)
  • Administration

Description de l'offre

A Reservations Administrator will work with Guests and customers to respond to enquiries and booking requests in a prompt and professional manner.

What will I be doing?

As Reservations Administrator, you will work with Guests and customers to respond to enquiries and booking requests in a prompt and professional manner. Specifically, you will be responsible for performing the following tasks to the highest standards:

· Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
· Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
· Produce quotations and written confirmation to all clients
· Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
· Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
· Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate

Profil recherché

Qualifications :

What are we looking for?

A Reservations Administrator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Good organisational and administration skills
·  Positive attitude and good communication skills
·  Commitment to delivering a high level of customer service
·  Confident telephone manner
·  High level of IT skills
·  Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Knowledge of the hotel property management systems
·  Previous experience in the Reservations/Sales function within the hotel/leisure sector
·  Relevant degree or other qualification

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!